My Airpods Gen 4 is very soft when I am on a Teams call in the app.

Anonymous
2024-10-15T13:23:29+00:00

My Airpods Gen 4 is very soft when I am on a Teams call in the app, all the other apps work fine, Chrome and YouTube and even the sound when I am calling someone. When the call is answered the sounds goes down and is set to 100% but I struggle to hear. The Teams on the Web's sound works fine. Thus this is not a problem with the Airpods. Kindly assist how I can fix the Teams app.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2025-01-16T12:51:17+00:00

    I can also confirm that the "fix" to switch microphone to any other microphone does resolve the low volume issue.

    But this is not a solution as it 100% qualifies as a hack in my opinion. This is simply unacceptable of Microsoft.

    Please fix this as AirPods are one of the most widely used bluetooth audio devices in the world.

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  2. Anonymous
    2025-01-15T14:26:58+00:00

    By the look of this thread, lots of people are having issues, and none of these fixes work. It's been going on for months now!

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  3. Anonymous
    2025-01-03T09:52:46+00:00

    You can follow the steps provided by Cuong Vo. I followed them and managed to fix the issue. Thank you, Cuong, a fellow Vietnamese like me, for guiding me to resolve this. Thank you so much!!

    Follow up below steps, it worked for me:

    • Go to Device Manager
    • Expand "System Devices"
    • Find AirPods Hands-Free AG (Mine was labeled "Airpods Pro Hands-Free AG")
    • Right click and open up "Properties"
    • Click the "Driver" tab and "Disable Device"
    • Restart PC and it works

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  4. Anonymous
    2024-12-12T03:56:16+00:00

    AirPods 4 no longer have the volume adjustment function on the stem like previous generations, so your method cannot be applied. I tried connecting with AirPods 3, and the sound quality was fine. This issue, therefore, only happens with AirPods 4.

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  5. Anonymous
    2024-12-05T12:19:55+00:00

    I have the exact same issue so it's still not fixed, it's definitely an issue with the teams app since I don't have the issue when I use the web version.

    I tried the fix with selecting another mic but that didn't solve it over here.

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