Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio. Some troubleshooting I have tried: Swap around audio devices within Teams Disconnect Headset from laptop Ensure Headset is forgotten from laptop Restart Laptop (This will always fix the issue for an unspecified amount of time The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop. Here are 2 examples on when I have seen the issue pop up. Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting. I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

Same Issue. Bluetooth works perfectly with every other app on my Laptop but not Teams (only after restart). Microsoft please help!

For sound output during Teams I've gone back to wired earbuds plugged into the PC jack socket. Webcam working okay for video and microphone. Bluetooth earbuds working fine for Zoom sound output and all other apps.

Thanks for the hint ! unfortunately, I only have 2 "Intel Smart Sound" devices but no "Intel Smart Sound for bluetooth" device.

Yes it seems strange. Used Zoom with bluetooth sound and webcam mic + video with no problem yesterday. Has anyone in MS actually responded?

Dear Jesse, My name is Alfonzo, an Independent Advisor and I am glad to help you. It seems like the problem is specific to Teams on your work laptop and not with your Bluetooth headset. Here are some suggestions that may help: Update your laptop's Bluetooth drivers to the latest version. Reset your Bluetooth headset by holding down the power button for at least 10 seconds until the LED flashes. Then reconnect the headset to your laptop to see if the problem persists. Check to make sure there are no other audio devices conflicting with your Bluetooth headsets, such as other Bluetooth devices or wired headphones. Verify that your Bluetooth headset is selected as the audio output device in Teams' audio settings. You could try switching to another audio output device, and then switching back to your headset to see if that helps. If none of the above steps works, try uninstalling and reinstalling Teams on your laptop. This might resolve the issue with the audio output. Hopefully, one of these steps will help you fix the problem, so you can use your Bluetooth headset with Teams without having to restart your laptop each time. If you have any concerns, please let me know. Best regards, Alfonzo

Audio not coming through Bluetooth Headset

Anonymous

Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio.

Some troubleshooting I have tried:

Swap around audio devices within Teams
Disconnect Headset from laptop
Ensure Headset is forgotten from laptop
Restart Laptop (This will always fix the issue for an unspecified amount of time

The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop.

Here are 2 examples on when I have seen the issue pop up.

Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting.
I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

51 answers

Anonymous

2024-02-02T11:41:28+00:00

Same Issue. Bluetooth works perfectly with every other app on my Laptop but not Teams (only after restart). Microsoft please help!
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2023-12-04T21:12:49+00:00

For sound output during Teams I've gone back to wired earbuds plugged into the PC jack socket. Webcam working okay for video and microphone.

Bluetooth earbuds working fine for Zoom sound output and all other apps.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2023-11-21T08:16:56+00:00

Thanks for the hint !

unfortunately, I only have 2 "Intel Smart Sound" devices but no "Intel Smart Sound for bluetooth" device.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2023-10-19T10:12:18+00:00

Yes it seems strange. Used Zoom with bluetooth sound and webcam mic + video with no problem yesterday.

Has anyone in MS actually responded?
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2023-05-05T15:01:38+00:00
Dear Jesse,

My name is Alfonzo, an Independent Advisor and I am glad to help you.

It seems like the problem is specific to Teams on your work laptop and not with your Bluetooth headset. Here are some suggestions that may help:
1. Update your laptop's Bluetooth drivers to the latest version.
2. Reset your Bluetooth headset by holding down the power button for at least 10 seconds until the LED flashes. Then reconnect the headset to your laptop to see if the problem persists.
3. Check to make sure there are no other audio devices conflicting with your Bluetooth headsets, such as other Bluetooth devices or wired headphones.
4. Verify that your Bluetooth headset is selected as the audio output device in Teams' audio settings. You could try switching to another audio output device, and then switching back to your headset to see if that helps.
5. If none of the above steps works, try uninstalling and reinstalling Teams on your laptop. This might resolve the issue with the audio output.
Hopefully, one of these steps will help you fix the problem, so you can use your Bluetooth headset with Teams without having to restart your laptop each time.

If you have any concerns, please let me know.

Best regards,

Alfonzo
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments