Audio not coming through Bluetooth Headset

Anonymous
2023-05-05T14:28:17+00:00

Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio.

Some troubleshooting I have tried:

  • Swap around audio devices within Teams
  • Disconnect Headset from laptop
  • Ensure Headset is forgotten from laptop
  • Restart Laptop (This will always fix the issue for an unspecified amount of time

The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop.

Here are 2 examples on when I have seen the issue pop up.

  1. Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting.
  2. I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-10-12T10:33:13+00:00

    Sadly not much consolation to me as I stream to my hearing aids. - No wired version of those :-)

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  2. Anonymous
    2023-11-20T16:58:35+00:00

    I had the same issue on a HP ZBook Firefly 14" G9, the issue has been fixed via disabling +Intel Smart Sound Technology for Bluetooth Audio+ in Device manager

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  3. Anonymous
    2023-10-18T22:30:28+00:00

    Does Microsoft care that Teams is not working with Bluetooth headsets? It seems silly that this is a recurring issue that Teams has the issue but Zoom does not.

    I have the same issues with Shokz Open Run

    Windows 10 Pro version 22H2

    Teams - 1.6.00.27573 (64-bit). It was last updated on 10/10/2023.

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  4. Anonymous
    2023-10-05T14:19:31+00:00

    Thanks Christy,

    I'm sure a cabled solution will work fine. I have a USB headset and it works every time.

    I never have any issues with the bluetooth headset with any other app incl Zoom, its only ever with Teams.

    I'll keep digging :-)

    Cheers,

    Keith

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  5. Anonymous
    2023-10-05T11:50:39+00:00

    Hi Christy,

    I'm having the exact same issue as you and your colleauges.

    It's very annoying. Come off one call where bluetooth works and jump on another where it does not.

    Did you ever manage to get a solution?

    Many thank in advance

    Keith

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