[Fix found!] Bluetooth headphones not working in MS Teams after Windows 11 upgrade

Anonymous
2023-10-04T22:17:45+00:00

Other ideas online failed, but this works! I was having the hardest time trying to get my Bluetooth headphones (bose 700) to work after my company updated me to Windows 11 on my Dell 5550 laptop. I manually tried updating the Intel Bluetooth and WiFi Drivers from Intel's website. that didn't help. I knew a few others seeing this problem on their own PCs as well. Our headphones would work in browsers, apps in windows 11, but not in MS Teams. We tried many other options until one fixed it... So here it is. Does this work for others as well?

I first go into Bluetooth and Devices

Then click on View more devices

Then scroll down and click on More Devices and Printer Settings.

Then I right click on my headphones icon and go to Properties

Then go to the Services tab and Uncheck the Handsfree Telephony option. 

After unchecking this, my headphones work in MS Teams!!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

64 answers

Sort by: Most helpful
  1. Anonymous
    2025-05-21T13:00:32+00:00

    This worked like a charm!! Thank you for sharing.

    It was driving me mad that I couldn't get my MS Teams to work with my headphones.

    Was this answer helpful?

    0 comments No comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  3. Anonymous
    2025-03-19T07:43:30+00:00

    This worked beautifully - no more workarounds since upgrading to win 11

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-03-12T19:05:39+00:00

    ****. THANK YOU SO MUCH LOL YOU'VE SOLVED THE MYSTERYYYYY

    Was this answer helpful?

    0 comments No comments