Green Artifacts When Viewing Shared Screens in Teams

Anonymous
2025-01-02T22:05:37+00:00

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

  1. Run Teams in Compatibility mode
  2. Update to the newest Intel Arc/Iris Xe Driver
  3. Update to a different Intel WHQL Arc/Iris Xe Driver
  4. Uninstall and Reinstall Teams
  5. Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2025-02-06T08:00:54+00:00

    Same issue with an iMac 27' (5K, Intel) - by the way.

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  2. Anonymous
    2025-02-05T14:18:55+00:00

    Same Problem on my new HP Omen 14-fb0xxx - about to start Troubleshooting with our IT

    NVIDIA system information report created on: 02/05/2025 15:14:45

    NVIDIA App version: 11.0.2.312Operating system: Microsoft Windows 11 Enterprise, Version 10.0.22621DirectX runtime version: DirectX 12Driver: Studio Driver - 572.16 - Thu Jan 30, 2025CPU: Intel(R) Core(TM) Ultra 9 185HRAM: 32.0 GBStorage: SSD - 953.9 GBGraphics cardGPU processor: NVIDIA GeForce RTX 4070 Laptop GPUDirect3D feature level: 12_1CUDA cores: 4608Graphics clock: 1230 MHzMax-Q technologies: Gen-5Dynamic Boost: YesWhisperMode: NoAdvanced Optimus: NoMaximum graphics power: 65 WMemory data rate: 16.00 GbpsMemory interface: 128-bitMemory bandwidth: 256.032 GB/sTotal available graphics memory: 24262 MBDedicated video memory: 8188 MB GDDR6System video memory: 0 MBShared system memory: 16074 MBVideo BIOS version: 95.06.31.40.06IRQ: Not used Bus: PCI Express x8 Gen4

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  3. Anonymous
    2025-02-03T20:14:18+00:00

    I am having the exact same issue on a Dell 5550 with a 165H and 64GB of ram when using Teams or Edge. I currently have driver 32.0.101.6460 installed.

    I did notice that the GPU was being utilized at 100% during my latest Teams video call. When the green artifacts were showing, the usage was split/bouncing between the "Video Decode" and "Video Processing" graphs on Task Manager/Performance. The call was 1 hour long and had 12 different video streams running. For the first half of the call, 2-4 boxes were in green Matrix mode, but midway through the call, the artifacts cleared. At that point, the GPU was still running at 98-100% utilization but with all of the usage going towards the "Video Processing" graph.

    I am going to try to run 6557, which was released late last week.

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  4. Anonymous
    2025-01-31T20:34:59+00:00

    I have an employee experiencing this same issue. Any direction to resolve it would be greatly appreciated! The computer has had all firmware updates, and all OS and applications updates applied.

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  5. Anonymous
    2025-01-21T11:31:56+00:00

    Same Issue with:

    Dell Latitude 5550

    Intel Core Ultra 7 155U

    Intel graphic drivers: 32.0.101.6458

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