We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting. Specs of Laptop: Dell Latitude 5550 Intel Core Ultra 5 135U vPro Intel Iris Xe Graphics 32GB RAM 512GB SSD Things we have tried to remedy this: Run Teams in Compatibility mode Update to the newest Intel Arc/Iris Xe Driver Update to a different Intel WHQL Arc/Iris Xe Driver Uninstall and Reinstall Teams Tried using Teams in the browser Any insight would be appreciated! Thanks!

I would also think that, except when the issue started happening here with these two employees, their computers HAD the .5736 version on them, so the green screen issue was occurring for them with that particular driver. However, now that I've gone through your steps, and even though they have now reverted back to that original .5736 driver, they don't seem to be having the issues anymore. I'm just guessing something in the whole process 'cleaned something out.' Why is it again that we CHOSE to spend our lives working on computers? LOL 🤣

Good to know... thanks! Let's hope this either gets fixed permanently soon through an update, or this 'patch' works for a long time!

One more follow up... just checked the two employee's computers, and either Windows or the HP Update Software has replaced the Intel .6078 version with the highest version HP has, which is .5763 at this point, HOWEVER, they say they still aren't having any green screen issues. SO, perhaps the process of using DDU (which I did use before and installed the latest Intel drivers afterwards) AND going to the .6078 driver cleans something out. I was surprised to see the HPs backtracked to the .5763 driver, but everything seems to be working now. Hope it holds. But others are right also, this needs a PERMANENT fix from Intel or Microsoft... one of the two.

Hello FrankDD, I am glad that this worked for you. If you think this can help other people as well then please do share it. Of course I do not mind that. But regarding the "solver" part. Just to be fair, technically there has been another user on page 2 who first mentioned this solution. Although we kind of overread that in the beginning and came to the same solution on our side with the help of Dell support by coincidence. I will leave the "solver" choice to you if you want to give credits. Referring to this post from page 2 btw.: Anyway, if this issue is (presumably) really only driver related then let's hope that it will get fixed at some point. It cannot (permanently) be the solution to stay on outdated driver versions. Have a good weekend as well!

Green Artifacts When Viewing Shared Screens in Teams

Anonymous

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

Run Teams in Compatibility mode
Update to the newest Intel Arc/Iris Xe Driver
Update to a different Intel WHQL Arc/Iris Xe Driver
Uninstall and Reinstall Teams
Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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79 answers

Anonymous

2025-05-30T15:42:20+00:00

I would also think that, except when the issue started happening here with these two employees, their computers HAD the .5736 version on them, so the green screen issue was occurring for them with that particular driver. However, now that I've gone through your steps, and even though they have now reverted back to that original .5736 driver, they don't seem to be having the issues anymore. I'm just guessing something in the whole process 'cleaned something out.'

Why is it again that we CHOSE to spend our lives working on computers? LOL 🤣
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Anonymous

2025-05-30T15:27:04+00:00

Good to know... thanks! Let's hope this either gets fixed permanently soon through an update, or this 'patch' works for a long time!
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Anonymous

2025-05-30T15:10:49+00:00

One more follow up... just checked the two employee's computers, and either Windows or the HP Update Software has replaced the Intel .6078 version with the highest version HP has, which is .5763 at this point, HOWEVER, they say they still aren't having any green screen issues. SO, perhaps the process of using DDU (which I did use before and installed the latest Intel drivers afterwards) AND going to the .6078 driver cleans something out.

I was surprised to see the HPs backtracked to the .5763 driver, but everything seems to be working now. Hope it holds.

But others are right also, this needs a PERMANENT fix from Intel or Microsoft... one of the two.
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Anonymous

2025-05-30T15:01:23+00:00

Hello FrankDD,

I am glad that this worked for you. If you think this can help other people as well then please do share it. Of course I do not mind that.

But regarding the "solver" part. Just to be fair, technically there has been another user on page 2 who first mentioned this solution. Although we kind of overread that in the beginning and came to the same solution on our side with the help of Dell support by coincidence. I will leave the "solver" choice to you if you want to give credits.

Referring to this post from page 2 btw.:

Anyway, if this issue is (presumably) really only driver related then let's hope that it will get fixed at some point. It cannot (permanently) be the solution to stay on outdated driver versions.

Have a good weekend as well!
Was this answer helpful?

0 comments No comments