Green Artifacts When Viewing Shared Screens in Teams

Alex.re

Following up on my previous reply to you, it has now been over a week, and the two people that were having the green blocky screen issue have reported it hasn't happened in over a week now!!! My final solution (at this point) was to follow your instructions, although I did have to locate the HP version of that driver #. It did NOT work on one computer without running the DDU program, although because this was a remote person, I was not able to run it in safe mode, it seems to have worked! What an annoyance this has been though. Thank you for your suggestion!!!

I have other postings on a few boards / forums where people are still having this issue. Are you okay with me posting your solution on other sites to assist people? I would list your name / handle to give you credit as the 'solver' using this method :)

Have a good weekend everyone!

Thanks for you detailed explanation. I tried it on one of the computers that the user is having this issue quite often. Unfortunately, right after doing this, the computer started shutting down in the middle of Teams calls

ANYWAY, after her crashes and computer slowdowns, putting the driver you suggested on (we had to find our own non-dell one, we located that particular version# on HP's FTP site), having her computer crash / shutdown, I DID run the DDU program (albeit not in safe mode) and reinstall the driver version you suggested. It has been two days now and she hasn't had the crashes or green-screen issue. HOPEFULLY this helps.

I think it's absurd we have to go back umpteen driver versions to fix this problem ... who knows WHAT positive things were in all those updates in between then and now.

But for now, it SEEMS to be working for a couple days at least. Thanks for your suggestions!

Has Intel not yet come up with any official statement that they are working on this?
We have 80 brand new Dell Latitude 5450 laptops that are behaving like this.

I am amazed that this post is created in beginning of January and now when may is almost over it is still happening. Why has intel not fixed this yet?

Just an update from our side. For our 2 Dell Latitude 7350 devices (with Intel Core Ultra CPUs) the issue is still "resolved" as well.

But also by using an Intel driver version from before this issue has been first reported.

In our case the Intel Graphics driver 32.0.101.6078 works without issues (as described in our last post on page 3 back in February).

The annoying thing is that this driver version is not available on Intel's download page anymore. (Although we do have an internal backup just in case.)

We did not try any newer Intel driver versions since then as we have not seen any changelog entry that would suggest a fix to this issue. Interestingly though, the issue is also not listed under known issues...

Anyway, if anyone currently still has the issue with green artifacts, Dell provides a download to this driver version which you can try as well if you want:

https://dl.dell.com/FOLDER12216702M/1/Intel-UHD-Iris-Xe-Graphics-Driver-and-Intel-Graphics_34G3T_WIN64_32.0.101.6078_A17.EXE

Use "Extract" on the Dell setup to get the Intel installer. (Although the Dell setup seems to just run the Intel installer anyway.)

As for the installation process, it should be sufficient to:

• Uninstall "Intel(R) Graphics Software & Drivers" from the "Apps" list, followed by a device restart. (Remove all listed components which should be default.)
• Start the (extracted) Intel installer via "Installer.exe".
• Check the "Execute a clean installation" option before confirming the installation.

Note: As already mentioned by @apokaluptikos 2 posts above, DDU (Display Driver Uninstaller) can help removing any remaining Intel drivers. Alternatively uninstall any remnants via device manager. For this workaround it is essential that no newer Intel Graphics driver versions are being used. In our case, it was not necessary as the Intel installer removed all driver versions without issues.

What to be aware of:

We are using software deployment for Windows and driver updates, meaning automatic Windows Updates are disabled. So we do not have any issues with the old Intel driver getting overwritten by a newer version. If you have to rely on automatic Windows Updates then the issue might reappear quite fast in case that a newer Intel Graphics driver version than 32.0.101.6078 is already getting deployed by it automatically.

And of course: No guarantee that this will resolve the issue. We can only say that it resolved the issue on our 2 Dell Latitude 7350 devices.

Hi. Thanks for your reply / assistance. I was able to download the DDU program, but am not able to find / download that specific Intel driver version you mentioned for an HP. The link you provided is for a Dell driver ... I'm not sure if that is specific to Dell or not or would work on an HP.

Doing various searches for that specific Intel driver version just gets me to the Intel Arc driver page, which they don't even provide drivers back that far. Their oldest driver listed on the site is still a 32. version. Even when I go to the driver page for our HP laptops, it doesn't go back to the 31. version timeframe.

I will try running the DDU program as you suggested and then try the 31.0.101.5382 driver install package from the Dell site, but not sure it will work on our HPs.

Thanks for the suggestions!