Green Artifacts When Viewing Shared Screens in Teams

Anonymous
2025-01-02T22:05:37+00:00

We have a few users who have been seeing green artifacts during Teams Meetings. This will happen at the same time that someone is presenting.

Specs of Laptop:

Dell Latitude 5550

Intel Core Ultra 5 135U vPro

Intel Iris Xe Graphics

32GB RAM

512GB SSD

Things we have tried to remedy this:

  1. Run Teams in Compatibility mode
  2. Update to the newest Intel Arc/Iris Xe Driver
  3. Update to a different Intel WHQL Arc/Iris Xe Driver
  4. Uninstall and Reinstall Teams
  5. Tried using Teams in the browser

Any insight would be appreciated!

Thanks!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing

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  1. Anonymous
    2025-06-16T23:10:45+00:00

    Checking in to report this is still somehow an issue 6 months later, on a Dell Latitude 5550 I was given for work. After this happens it almost always overheats and crashes. I'd really like an official fix as this is a company device and despite being IT, I still have to have our IT apply things like DDU and new drivers due to company property policies, and I am on the other side of the continent from my team so our overlap is an hour or two a day,

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  2. Anonymous
    2025-05-30T15:27:34+00:00

    Well, regarding this I believe that probably every Intel Graphics driver with version 32.0.101.6078 or below works without issues.

    The reason is that one of the earliest (similar) issue reports we found is from Nov 21, 2024. We mentioned this in our post on page 2. The issue probably first appeared with a driver version around this date. Although, just to be clear, this is only conjecture on our side. Might be wrong as well.

    Source (see the video of the initial post, it shows green artifacts in a video stream):

    https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/869

    (Note: While this issue has been marked as closed there it does seem to have been recognized.)

    EDIT: From the above Intel Community Issue Tracker source as well:

    Image

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  3. Anonymous
    2025-05-30T15:02:14+00:00

    Worked here for more than a week.

    Thank you.

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  4. Anonymous
    2025-01-07T19:48:21+00:00

    Good to hear it's not just Dells. Was not looking forward to trying to return them. No news yet.

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  5. Anonymous
    2025-01-03T02:35:18+00:00

    Good day Collin

    Thanks for posting in Microsoft forum community, it's my pleasure to assist on the above query,

    It sounds like you've already tried a lot of troubleshooting step and still issue persist, including reproducing the issue via team's web browser https://teams.microsoft.com/v2/ 

    As its affecting both teams' app and teams web browser, it might be bug that can be fixed from the backend, we suggest you involve our online technical support team to further investigate on this. Please collect MS Teams Support Log Files and Weblogs, these logs will assist in further investigation from the backend it, the technical team my request it to fix the above bug. Collect log files for monitoring and troubleshooting in Teams - Microsoft Teams | Microsoft Learn

    Please understand that we don’t have higher permissions to check and analyze these logs and considering your scenario maybe inconveniencing, to quickly help assist, kindly contact your organization admin or you can create a service request to report this symptom to our online channel through the O365 admin center if you have the permissions. Our dedicated channel can further connect with you remotely, for further troubleshooting and involve the backend team where need be. Get support for Microsoft 365 for business -- Online support.

    In the meantime, I would also like to invite community members and MVPs in the forum to share their knowledge or any workaround and insight on this topic.

    Your patience and cooperation are much appreciated.

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