Green Artifacts When Viewing Shared Screens in Teams

Same issue here, not resolved. For us, it‘s not limited to Teams. We randomly encounter this issue when playing videos in Edge (e.g. Youtube or Amazon Product Page Videos) or within other Apps (PowerPoint with embedded Video, Windows 10 Media Player)

Same here. Still getting green artifacts.

Unfortunately, not fixed for me

Dear all - as of my information from the open Microsoft Support case about that problem - there will a Fix be deployed this MS Update cycle - which should worldwide be this evening / night. This Fix should solve this particular problem discussed int hie thread discussed here.

Lets hope they really fix it for all of us.

Please feel free to inform us if anyone has got positive feedback tomorrow.

In the meantime we also contacted Dell Support regarding this issue and for now we are cautiously optimistic to have found a "solution" for our 2 Dell Latitude 7350 devices. Or rather an acceptable workaround as we are hesitant to call staying on older driver versions a permanent solution to the issue.

Interestingly, the Dell Support seemed to be rather surprised that this issue exists. It seems that not much has been reported about it to Dell so far. Anyway, we were advised to install 2 provided driver versions. So here is what we did since our last post on our 2 Dell devices (links to the sources follow below):

• Deleted our previously set disable HW acceleration workaround from the user registry (of the signed on user where we applied it).
• Uninstalled the Intel Arc Graphics driver from the "Apps" list, followed by a restart.
• Verified in Device Manager under display adapters that only the Microsoft Basic Display Adapter is listed.
• Installed the provided Intel Graphics driver using the clean installation setup option.
• Ran the setup for the Intel 2D Imaging MCU Visual Sensing Controller Driver. (Note: Probably has nothing to do with the issue.)
• Noticed that the setup uninstalls the current driver, then hangs. So restarted once, ran the setup again and restarted one more time to finish the installation.
• Did basic testing with a simple Teams video call. Also checked out a few video streams that were previously affected. No issue so far but to be honest we are still awaiting further user feedback. Hopefully positive.

The provided drivers from Dell Support (for our Dell Latitude 7350 models) were:

Intel Graphics driver 32.0.101.6078: https://dl.dell.com/FOLDER12216702M/1/Intel-UHD-Iris-Xe-Graphics-Driver-and-Intel-Graphics_34G3T_WIN64_32.0.101.6078_A17.EXE (Note: This driver version matches with what "Guillaume Desfarges" mentioned in their second post on page 2 btw., kind of overread that. - Also, not sure how to quote mid text.)

Intel 2D Imaging MCU Visual Sensing Controller Driver 74.22000.13.19:

https://dl.dell.com/FOLDER12451152M/1/Intel-2D-Imaging-MCU-Visual-Sensing-Controller-Driver_R3KFK_WIN64_74.22000.13.19_A04.EXE

(Note: As mentioned above, probably has nothing to do with the issue.)

So (without any guarantee of course) our advise would be to test out the Intel Graphics driver version 32.0.101.6078 using the clean installation setup option on 1 affected device to see if this "fixes" the issue until Intel resolves whatever they presumably broke during their driver development the last few months. - After uninstalling/removing any currently installed Intel Graphics driver(s) of course.

Link to the Intel Graphics driver version 32.0.101.6078:

https://www.intel.com/content/www/us/en/download/785597/834050/intel-arc-iris-xe-graphics-windows.html

(Or alternatively use "Extract" via the above Dell driver package. Assuming that Dell has not further modified the driver it should be the same.)