I have 2 computers, a desktop and a laptop. Teams works great on the old version on both machines. Teams Beta works on the laptop, but not correctly on my desktop (same tenant, same network, which eliminates several possible issues) On my desktop when using the new Teams Beta: Video works when configuring my settings and when launching a new meeting I see video preview fine, before others join. When others join audio works perfectly, but I only see black instead of their video, and my video is frozen in the top right corner of the window. But everyone else on the call sees my video fine, so the camera is working. If I share a desktop or window on my computer their video minimizes to the the lower right corner of my monitor as expected, and I can see their video! Summary, on this machine only, when trying to have a video call in the new Teams Beta, I see only black with a frozen image of myself when the video started in the top right corner of the window. Everyone else can see me fine. No errors, everything seems to be working for everyone else, but I am just unable to use the beta and I'd love to as I do use multiple tenants. Please help!

Same here, wouldn't be bothered, but you will be shoving the new version down our throats next year and it is not working like it should. Also a high End Nvidia Card, Even reinstalled the entire machine, problem remains. Please fix before you push this new teams client. And keep the old client available and a little more easy to find! I installed it besides the new version and the old version works like a charm.

I have the same issue. New Teams is fine on my laptop but not my desktop. I got a new desktop a month ago and it worked fine on the old one but not the new one. I am thinking it might have something to do with the high end graphics card. I have an RTX 4090 and the only thing that doesn't work is the New Teams.

I am also having the same issue.

Same problem here - consistent and repeatable

Video not working on my end only in new Teams Beta

Anonymous

I have 2 computers, a desktop and a laptop.
Teams works great on the old version on both machines.
Teams Beta works on the laptop, but not correctly on my desktop (same tenant, same network, which eliminates several possible issues)
On my desktop when using the new Teams Beta:
- Video works when configuring my settings and when launching a new meeting I see video preview fine, before others join.
- When others join audio works perfectly, but I only see black instead of their video, and my video is frozen in the top right corner of the window. But everyone else on the call sees my video fine, so the camera is working.
- If I share a desktop or window on my computer their video minimizes to the the lower right corner of my monitor as expected, and I can see their video!

Summary, on this machine only, when trying to have a video call in the new Teams Beta, I see only black with a frozen image of myself when the video started in the top right corner of the window. Everyone else can see me fine.

No errors, everything seems to be working for everyone else, but I am just unable to use the beta and I'd love to as I do use multiple tenants.

Please help!

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Anonymous

Open your services, see if you have Nahimic service running. If so, stop and disable the service. Then kill and restart teams and that fixed the issue for me

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Anonymous

2023-12-14T12:22:31+00:00

Same here, wouldn't be bothered, but you will be shoving the new version down our throats next year and it is not working like it should. Also a high End Nvidia Card, Even reinstalled the entire machine, problem remains. Please fix before you push this new teams client. And keep the old client available and a little more easy to find! I installed it besides the new version and the old version works like a charm.
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Anonymous

2023-11-22T22:25:39+00:00

I have the same issue. New Teams is fine on my laptop but not my desktop. I got a new desktop a month ago and it worked fine on the old one but not the new one.

I am thinking it might have something to do with the high end graphics card. I have an RTX 4090 and the only thing that doesn't work is the New Teams.
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Anonymous

2023-11-20T14:57:03+00:00

I am also having the same issue.
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Anonymous

2023-11-20T11:40:36+00:00

Same problem here - consistent and repeatable
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