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I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.
Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Naw this is exactly my scenario and it's bad. Mileage varies from meeting to meeting though.
For what it's worth we have an issue filed with Microsoft and they have been gathering logs from my machine and telling us that they are making progress at understanding the issue.
This has been happening to me as well since mid-Dec on my MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) running macOS Monterey 12.6. Teams version is 1.5.00.33356. Yes I have an external USB camera (logitec) and the jitter / phantom re-appearing key frame issue happens on the second monitor.
This makes Teams for videoconferencing unusable and I hope it gets fixed very soon. Videoconferencing in-browser does solve the video glitching however even that has become completely unstable for some reason and I get bounced out of meetings after a few minutes. I've had to convert meetings over to Google Hangouts or Zoom as a result, and seeing how those all work perfectly fine (as did Teams prior to mid-Dec) leads me to believe that this is a 100% Teams issue.
I could be totally wrong, but this does look like a key/i frame (delayed) retransmission issue. I don't see any pixelation so delta frames are working as they should but it's like the next time an i-frame should be displayed on a second monitor, Teams is picking one out of the buffer that is the previous one and not the current. Another thing to note is that this is only affecting the display of all videos and my camera feed, but to all other participants my video seems normal.
You can use the web version by going to teams.microsoft.com. It is not choppy in the web version.
While that is fine for a temporary workaround, that is not an acceptable long-term solution. Microsoft needs to address this now.
Adding another voice to this thread. This is a persistent issue for me. I actually think it's a combination of the new MacOS update (which I installed) and the new Teams update. Please Microsoft fix this issue! I prefer to use my Mac when working from home, and we use Teams for work.
Thanks!
This is EXACTLY what is happening to my Teams Video Feed as well from all my coworkers when I view them in Teams. My video going to them looks fine.