Teams on Mac video is instantly choppy

Anonymous
2022-12-12T20:38:53+00:00

I'm getting extremely jittery video despite a good connection. It looks like every few frames, a single frame from a second ago is displayed, causing both my video and other participants videos to just jitter in a really distracting way. It can't be my connection because I have a good ping & good connection, and its happening to my video as well.

Mac OS 12.6 21G115
Teams version 1.5.00.33356
MacBook Pro

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-02-07T15:00:50+00:00

    All that I know is that we have an open ticket with Microsoft (our company). Microsoft can reproduce the issue in house but they don't have a solution yet. They recommend anyone with an Intel Mac, use the browser version of Teams. It seems most if not all Intel Macs are out of warranty so maybe they are just banking on people upgrading their hardware (I kid, but maybe there is some truth to this).

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  2. Anonymous
    2023-02-07T14:48:40+00:00

    Does anyone know how to speak to someone at MS? They seem to make it impossible to find a human to talk to, It just tells me to contact my administrator - I am a small business owner- I am my administrator.

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  3. Anonymous
    2023-02-07T13:39:14+00:00

    I thought there might be some kind of alarm going off if a posts reaches X-posts but I might be wrong 😑

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  4. Anonymous
    2023-02-07T13:09:45+00:00

    Is there anyone at Microsoft reading this?

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  5. Anonymous
    2023-02-07T05:27:43+00:00

    Adding in my voice - this is happening to me also.

    JVC camcorder -> ATEM Mini Pro ISO -> USB-C to MacBook Pro 13" (2018, Four Thunderbolt Ports).

    I cleared the Teams cache - issue persisted.

    I uninstalled the entire Office suite and reinstalled - issue persisted.

    I wiped the MacBook OSX install clean, reinstalled Ventura, reinstalled and updated Teams - issue persisted.

    I wiped the MacBook OSX install clean, reinstalled Monterey, reinstalled and updated Teams - issue persisted.

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