Left & right arrow keys don't move the cursor (in teams)

Anonymous
2021-05-11T01:15:20+00:00

ft and right arrow keys have no effect in TEAMS BUT left-arrow + CTRL moves left one word, and right-arrow + CTRL moves right one word. So it is clear the arrow keys on the keyboard are functioning and sending signals to the computer. I also tried my laptop built in keyboard & the number pad. All have the same effect. What could be making the arrows by themselves not work?  (Up and Down arrows work normally.)

1.      Is it a laptop or desktop computer?
Laptop 

2.      What is the make and model of the keyboard?
HP laptop keyboard & logitech external 

3.      Was it working fine earlier?
Yes at most an hour before

4.      Were there any recent changes made on the computer prior to the issue?
No. Maybe I inadvertently hit some hot key?

Microsoft Teams | Microsoft Teams for business | Chats | Group chats

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

427 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-06-11T18:23:16+00:00

    Yeah , the only thing that has worked for me is restarting the whole computer unfortunately. I still don't understand what triggers it either.

    Was this answer helpful?

    100+ people found this answer helpful.
    0 comments
  2. Anonymous
    2021-07-09T18:02:38+00:00

    This is better than having to restart my whole computer lol but, I'd love to better understand why this happens and or have it fixed so it doesn't happen.

    Was this answer helpful?

    100+ people found this answer helpful.
    0 comments
  3. Anonymous
    2021-05-11T02:05:46+00:00

    Hi, I'm Sergio, an Independent Advisor and Microsoft Team customer just like you, and it's a pleasure to help you.

    You can probe one of them options:

    1. you try to restart the app and try again.
    2. you try to restart your computer and try again.
    3. you ensure that you don't activate one screen reader in your

    computer, you can use an audio output devise for it.

    1. you need delete all cache files, you follow this steps:
    • Fully exit the Microsoft Teams desktop client.
    • Go to File Explorer, and type in appdata\Microsoft\teams.
    • Once in the directory, you'll see a few of the following folders:

    a. From within Application Cache, go to Cache and delete any of the

    files in the Cache location.

    * appdata\Microsoft\teams\application cache\cache

    b. From within Blob_storage, delete any files that are located in here if any.

    * appdata\Microsoft\teams\blob_storage

    c. From within Cache, delete all files.

    * appdata\Microsoft\teams\Cache

    d. From within databases, delete all files.

    * appdata\Microsoft\teams\databases

    e. From within GPUCache, delete all files.

    * appdata\Microsoft\teams\GPUcache

    f. From within IndexedDB, delete the .db file.

    * appdata\Microsoft\teams\IndexedDB

    g. From within Local Storage, delete all files.

    * appdata\Microsoft\teams\Local Storage

    h. Lastly, from within tmp, delete any file.

    * appdata\Microsoft\teams\tmp

    You must restart the app and try again.

    1. You must see this post, maybe you can find some tracks about it:

    https://support.microsoft.com/en-us/office/keyb...

    Greetings.

    Was this answer helpful?

    70+ people found this answer helpful.
    0 comments
  4. Anonymous
    2022-01-31T14:23:00+00:00

    I managed to fix this for myself by going to my colleague's message, hovering over as if i was going to react to it, reacting to it, going to the three dots on the react bar above their message and then pressing esc. Clicked back in the message box and suddenly my left-right functionality worked for me. I don't know if reacting to it is a necessary step in that but it worked first time for me so I didn't have a chance to test not reacting to my colleague's message. Hope this helps.

    Was this answer helpful?

    60+ people found this answer helpful.
    0 comments
  5. Anonymous
    2021-11-21T22:39:04+00:00

    BINGO, almost.

    Tab to move to the tools panel, lrlrlrl shift-tab did not restore L or R arrow keys.

    Tab to move to the tools panel, activating the '...' item, then ESCaping, then shift-tab did restore L and R arrow functions.

    The MS-Teams Chat textbox looks like it's got an unchecked state problem.

    Was this answer helpful?

    60+ people found this answer helpful.
    0 comments