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ft and right arrow keys have no effect in TEAMS BUT left-arrow + CTRL moves left one word, and right-arrow + CTRL moves right one word. So it is clear the arrow keys on the keyboard are functioning and sending signals to the computer. I also tried my laptop built in keyboard & the number pad. All have the same effect. What could be making the arrows by themselves not work? (Up and Down arrows work normally.)
1. Is it a laptop or desktop computer?
Laptop
2. What is the make and model of the keyboard?
HP laptop keyboard & logitech external
3. Was it working fine earlier?
Yes at most an hour before
4. Were there any recent changes made on the computer prior to the issue?
No. Maybe I inadvertently hit some hot key?
Conversations involving multiple participants, allowing collaboration and information sharing in Teams
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
OMG! This works! Slight mod. I didn't have to actually select reaction. For me this worked...
Magic! Maybe with this help MS can find their bug! Thanks so much!!!
This indeed seems to be a bug in Teams. However, this is a problematic bug because there doesn’t seem to be a consistent way to reproduce the problem. And without a consistent reproduction any fix will be experimental. Logging is also very limited around this area for privacy reasons.
It would be very helpful if anyone could remember and describe how they got into this state where left and right keys stopped responding.
There are ideas in this thread about GPU acceleration, print screen key, function key, accessibility keys, switching between editing and composing messages etc, but none can consistently reproduce the problem. The search continues.
As a software developer, I know all about how hard it is to triangulate bug reports without a consistent way to reproduce them. I also know no error this serious would be allowed to remain in our products for a year or more. A lot is still known - including a consistently working (if annoying) workaround that at least indicates the type of problem as well as the fact that this error only occurs in the chatbox, and not in other text fields. At some point, you have to set aside time to hunt the bug down yourself and try to reproduce it.
This is the kind of bug no user will *ever* give you a 5 step reproducible report for barring extreme luck. Because we don't use the arrow keys all the time, the bug could have been triggered hours before being noticed.
Teams stinks!
... 1. Is it a laptop or desktop computer? ...
It is 100% certain this is a software bug located in the Teams code. The key press event is caught and suppressed and then it is not correctly reverted in all events that would require the original behavior. The end users have a work around tricking the UI back into the correct state.
My question is: Did Microsoft ever consider the possibility that this was a software issue? Do they even accept it now? I think we can accept that there will not be a fix for it, and if it is ever fixed it will be snuck in an unrelated security update.
Does this bug illustrate any larger issue?
https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/44244279-left-and-right-arrow-keys-stop-working Posted an issue on the Teams forum, please comment and upvote, especially if you can reliably replicate the issue.