Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-09-07T18:08:51+00:00

    Seems this issue still isn’t fixed, I have audio but the mic doesn’t work

    Using AirPods with a MacBook

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  2. Anonymous
    2021-08-27T14:28:34+00:00

    I tried taking the pods out of the case prior to start of Team call. It did not work for me :-(

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  3. Anonymous
    2021-08-17T12:21:49+00:00

    FYI, I'm on the Windows 11 Beta and AirPod Pro's and Teams seem to be working together just fine when paired.

    I use teams 2 or 3 times a day: no problems working with MacBook Pro MacOS 10.15.7 and Airpods. However, in iOS 14.7.1 there is no option to choose air pods: only ‘Speaker’ or ‘iPhone’ which only allows you to plug in headphones into the ‘Lightning’ charge slot. Webex and Zoom give full functionality on iOS to choose AirPods, as does the Google Meet app. So whatever Microsoft is doing in the lab doesn’t work in the MAC world. The AirPods only work with an inbound Teams Call. NOT when joining a meeting. Screenshots of Teams. Webex, Zoom and Meet settings. So ostensibly, all the same except Teams is unable to take over the AirPods. Go figure.

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  4. Anonymous
    2021-08-17T11:35:28+00:00

    FYI, I'm on the Windows 11 Beta and AirPod Pro's and Teams seem to be working together just fine when paired.

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  5. Anonymous
    2021-08-11T07:47:12+00:00

    It seems teams is charging premium from headphone makers and they are charging from us. Popular headphone like bose and airpods won't work but low sales sony work perfectly well with teams. However sony xm4 not made for all day work to wear those big bass drivers only for meetings . I still prefer light weight airpods to all others but then how can companies charge premium in name of team compatibles device ? All other headphone s sales will plummet , this thread is testament to this fact

    This is a puzzle: Airpods work fine with the Zoom and Webex iOS (iPhone) apps, but not with MS teams. it can't be so hard if Cisco (Webex) and Zooms can provide the the required functionality.

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