Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

344 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-06-02T08:58:43+00:00

    So, can we conclude it's a Teams-issue and not a MacOS-issue of a WindowsOS-issue??

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-06-02T07:53:04+00:00

    Since I first posted my query (not to jinx it), so far I am able to connect to my Airpods with no problems. To be clear, there were some adjustments to my environment:

    • There have been several MacOS updates, I am now on 11.4
    • Teams version is 1.4.00.11161
    • I have several other BT devices connected: (Logitech keyboard and Mouse)
    • I have my iPhone and an Android device just beside me.

    I just make sure I don't fidget with my iPhone or hold it up near me while on call so the AirPods doesn't hand-off the connection from the MacBook to the phone.

    It seems improving but will let you know.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-06-02T07:27:50+00:00

    Just so you know, today is Wednesday 2 June... are Microsoft engineers still working with Apple developers or they got into a fight?

    Apple AirPods Pro still have the same issue with Teams, only the mic is working.

    Sincerely,

    Stefan

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-05-30T06:52:28+00:00

    It’s so frustrating that this haven’t been fixed yet by Microsoft/Apple. I went ahead and bought the Jaba link 370, and it works quite well for my windows 10 laptop. See https://m.youtube.com/watch?v=dmTeHFmhEBo

    Was this answer helpful?

    0 comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more