Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-05-01T00:47:30+00:00

    This worked even without disabling the iPhone Bluetooth. I removed the AirPods from the iPhone and MacBook. I don't like that I cannot use my AirPods across all of my devices and have to use an old set that I had sitting around.

    If another company comes out with earbuds that are comfortable for all day use and have independent mics, I will quickly jump ship.

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  2. Anonymous
    2020-10-01T01:07:00+00:00

    My airpods DID work great with Teams on my Macbook for work until 2 weeks ago.  I used airpods with Teams for 9 months and suddenly my airpods made me sound like a robot on Team ( coworker sent me a video). I thought my airpods went bad and started using old pluggin Iphone earbuds.  I realized that my airpods work fine on my iphone, other devices and while using other conferencing  applications on my Macbook. Today I tried using my Aipods again on Team with no success and my different co-worker said she recently started having the same issues with Team and her Airpods.... 

    You would think it was a simple bluetooth connect and functionality wouldn't be an issue since they worked fine for so long. Especially using Airpods with a MacBook and Teams being an application on the device.  The sudden change is very suspicious....  Maybe I'm extra bitter because Microsoft's Outlook/Teams outage this week created a new set of issues. 

    If you aren't going to let Airpods work with teams a majority of the time, don't say they aren't "officially supported". Say they are "not compatible", so we don't waist time trouble shooting. Be up front.

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  3. Anonymous
    2021-01-08T14:36:57+00:00

    I can get Teams working with my Airpod Pros for both voice and sound however it regularly crashes the sound in Teams completely and requires a laptop restart to resolve. Come on Microsoft - get your act together. In the meantime I will request our IT Team remove Teams as our corporate option and replace with Zoom until you start to listen and respond to your users.

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  4. Anonymous
    2020-12-31T15:05:36+00:00

    Folks,

    This is all about Microsoft playing games and shutting out Apple on certain features.

    It's not rocket science, it's just Microsoft being Microsoft.

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  5. Anonymous
    2020-05-28T19:17:09+00:00

    To summarise:-

    35,000 views of this thread

    8 months since the first post

    Near on 1,000 people with comments

    ....

    and still no clear indication of where the issue lies or a plan to fix between either apple or microsoft.

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