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Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings. I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service. I run Teams on my Macbook Pro laptop.
Unfortunately, I can't get the Airpods working with Teams. People in the meeting can hear me perfectly, but I can't hear them. I'd appreciate it if somebody could offer some advice on how to get this configured.
Thanks.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My Airpods work with the Teams App that I downloaded onto my iPhone7plus (iOS 12.4.1) but they DO NOT work on the Teams app installed on my Window 10 laptop (same problem as others have described: microphone works, others can hear me but I can't hear them).
This is a great detail and consistent to what I've experienced on the last months
The problem that I see is between the switch of profiles, and mainly regarding the microphone. But not only that, but also switching from headset and audio/listen to music only.
The question that makes me think this is a Teams issue, is that everything else works.
I may be listening to music, a call enters and I can take the call on the same Airpods not changing a thing -> I notice that the bluetooth profile changes because the sound changes tone.
As soon as I enter a Teams, the Airpods begin to cut and after a while, or if it's a call with several persons (I don't know if it's due to different channels or due to more bandwidth being used) it cut off completely and they loose bluetooth connection
It goes until all of the bluetooth (mouse also) crashes.
I thought it was a Macbook problem. But on another computer, on Windows 10 and HP Elitebook, the behavior is similar
Please add my name to get this fixed. I am using Teams, on a Surface, and want to use my AirPod Pros. But I cannot hear what anyone is saying. Real problem.
I have found a similar issue with the Bose 700 headphones.
So that leads me to believe it is more along the lines of MS issues, or handoffs between TEAMS and Windows 10.
Someone in the stream mentioned if they (within teams) told it to use the laptop mic, then it all worked? Haven’t had the opportunity to try that yet, but the mic within laptops is not very good quality.
It seems that Adobe connect works well with these as long as you have VPN off. But that didn’t help with Teams wireless audio.
Hi thanks for the post - the reason it drops in and out relates to the codec and switching of the voice across the application. Just need microsoft to cater and address that in their next windows 10 update. It all works fine with apple propriatary hardware. Just looking for a statement that will say it will neve work !