Can't open files from Teams in Office desktop app

Anonymous
2020-02-28T23:53:23+00:00

I've been using MS Teams to work with PowerPoint and Excel documents with the option Open in desktop app. Until a few weeks ago  when I try to open a document with the option open desktop app I get the launching window of the app (any office app like Excel, Powr Point, Word, etc.) but it doesn't start anything. This is with all the files I try. I haven't made changes to my settings or anything. I have tried to clear the cache in the Teams Folder and I have checked that the apps are linked to the right file types but nothing works. I also have looked on the official site for help and in this community but I can't find any fixes that solve this.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-05-30T22:07:35+00:00

    Hello,

    I started experiencing the same problem. I tried clearing the cache and applying the register changes described by USMA56795 . It seems to help for a moment and then the things returned to normal (or abnormal). The problem appears only in the Windows app, not in the web client.

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  2. Anonymous
    2021-05-04T09:27:30+00:00

    Hi Marvin,

    Especially the second part of your reply (clear the cache) solved the problem.

    Thanks,

    ****

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