Teams app is stuck on 'loading' on Mac

Anonymous
2020-05-22T05:43:27+00:00

I am trying to load the Teams app on my Mac and it just hangs with a box saying 'loading Microsoft Teams' after I have hit the 'sign in' box. I can sign in on the web version, but the app won't load. Can you help? Thank you

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other

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  1. Anonymous
    2021-04-30T16:39:42+00:00

    Oh thank heavens I saw this in the thread - I had tried ALL the different approaches, uninstalling, reinstalling, rebooting - but zapping the keychain items and then using another user solved the problem after a day of effort. THANK YOU SO MUCH. This worked like a charm and finally got Teams running on my computer again.

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  2. Anonymous
    2021-04-27T12:08:43+00:00

    These options did not help as the issue was with the MSTeams server.

    Nothing to do with the Mac App!  Wasted one hour trying to fix an issue that was due to MS server.

    It would be helpful if Microsoft could implement feedback information on MSTeams loading to say a server is not functioning correctly rather than leave an Application hanging for hours.

    Thanks

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  3. Anonymous
    2021-04-27T11:54:00+00:00

    I did this but also delete your keychain paswords for Teams. I went to keychain access and searched Teams. Then deleted 2 passwords. I also did the above process. When i opened Teams it gave me other sign in addresses as options and i selected the one i wanted and this time it let me put in a password. Before i deleted Keychain it was not asking for password and would not load.

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  4. Anonymous
    2021-03-30T03:55:21+00:00

    Thanks! That finally fixed it!

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  5. Anonymous
    2021-01-28T21:07:10+00:00

    Thank you to those that have posted.  I ended up using a bit of a combination of solutions in here to get it to work for me.  On my MacBook Air 2020 M1 with Big Sur, I had the same issue with it hanging up loading the app.  Tried uninstalling and reinstalling multiple times without success.  Tried Microsoft Support through my company admin panel and stumped the advisor.  Neither of us were able to find the Teams folder as it's hidden just going through normal Finder window. 

    Here's what worked:

    1. In Spotlight, had to search for: "~/Library/Application Support/Microsoft/Teams"
    2. Clicked to get into that folder, select all, then delete everything
    3. Reload the Teams app and used a different account (personal microsoft account rather than the business one I was trying to use before) and it let me log in and the app opened up normally
    4. I then signed out of my personal account and signed in using the business account that I had been trying in the first place and it worked this time!

    I've been struggling with this for an entire week.  I've spent hours on the phone with MS Techs and they can't figure it out.  This worked for me!  Thank you!!

    The only thing that I'm noticing is that there is a really long lag when it comes to using Teams.

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