Teams app is stuck on 'loading' on Mac

I ran into the same issue this morning. It appears to be a problem with login / authentication. It's as if the user session for the Teams desktop app has expired, thus the app can not log itself in to join a meeting. But for some reason instead of showing a login widget, the app instead gets stuck in an infinite "loading..." state.

Reinstalling the app won't fix this problem. You need to clear the preferences and the application cache. Here's what worked for me:

1. Quit the teams app or force quit if needed.
2. In your account's Library directory, remove both the ~/Library/Application Support/Teams AND the ~/Library/Caches/com.microsoft.teams folders. This should completely reset your login state.
3. Finally, restart Teams and you should now be able to login and join meetings again.

This problem is, frankly, absurd. I'm sure that the Microsoft developers could fix it. They just don't care. Instead the company hires know-nothing level 1 support staff to fill these threads with useless tips like "upgrade your OS" or "try an antivirus scan". It's pathetic.

Mark

Not sure if anyone has had much luck with this issue,

I managed to resolve by doing the following

1. Remove keychain items relating to Teams & Office365
2. Removed the Teams folder from Application Support/Microsoft
3. Launched Teams
4. Sign in with a different user. (Actually sign in with someone else's account, create a trial account if need be)
5. Once logged in, logout.
6. Login with the user who has the issue.
7. Should now work.

For some reason, logging in with a different account, remedies this issue for me.

Hope it helps.

Cheers

Luke

Thanks Sean -

This works!

"1. Open up Calander... go to a TEAMS meeting you have previously scheduled (if you don't have one, log onto the online webs browser version and quickly set one up and email yourself the link)

2. Click the Link, it will open up your camera. close that program and then click on TEAM on your MAC

WALA! it somehow fixes the problem!

Enjoy

Regards

Sean

Hi Suzanne,

I am an independent advisor and a Mac user like you, and I would be happy to help you out with this.

I would recommend to try uninstalling the Teams app, and then re-installing it.

First, Quit Teams by right-clicking the Teams app in the dock, then holding down Option and clicking Force Quit. Open the Application Folder, select Microsoft Teams, and move it to the Trash.

Source: https://support.office.com/en-us/article/uninst...

Second, re-download the Teams app here:

https://www.microsoft.com/en-us/microsoft-365/m...

Then, follow the installer instructions and this will install the latest version.

Hopefully now when you log in, it will get past the "Loading Microsoft Teams" box and load the full application for you.

I hope this has helped you. If the problem continues, please reply and let us know and we would be happy to look into providing some different suggestions!

Regards,

-Ashton

Thanks Juan Pedro.

I have checked that I have the latest OS update (macOS Catalina Version 10.15.4) and I have tried all of your suggestions - and it's still stuck on 'loading'.  I have gone onto my Macbook Air and I am able to load the app on there, so it seems that it's my iMac that doesn't like it.  I have googled about this and tried various things but still not loading.

If anyone knows how I can find a solution I'd be VERY grateful! :-)