Teams app is stuck on 'loading' on Mac

Anonymous
2020-05-22T05:43:27+00:00

I am trying to load the Teams app on my Mac and it just hangs with a box saying 'loading Microsoft Teams' after I have hit the 'sign in' box. I can sign in on the web version, but the app won't load. Can you help? Thank you

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other

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  1. Anonymous
    2021-03-20T06:29:47+00:00

    Hi Rebecca,

    I faced the same issue, this is how I fixed it:

    1. Open Finder

    1. On the top bar click on: Go -> Go to folder...
    2. Enter the following path:      ~/Library/Application Support/Microsoft/
    3. Delete the Teams folder in that directory
    4. Again, in Finder click on: Go -> Go to folder
    5. Use the following path:       ~/Library/Saved Application State/com.microsoft.teams.savedState
    6. Delete the files in that folder
    7. Open MS Teams (NO need to reboot or reinstall)
    8. This time you will see a list of user profiles associated with your computer, at the bottom of the screen there is a link to login using another user account. Click on that link.
    9. Login, as usual, using your credentials

    I hope that this can help other users as well. 

    Regards,

    Ezequiel

    Thanks it worked for me and saved lot of time.

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  2. Anonymous
    2021-02-11T15:35:54+00:00

    This is what finally worked for me, thank you so much!

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  3. Anonymous
    2021-01-28T21:03:30+00:00

    Thank you to those that have posted.  I ended up using a bit of a combination of solutions in here to get it to work for me.  On my MacBook Air 2020 M1 with Big Sur, I had the same issue with it hanging up loading the app.  Tried uninstalling and reinstalling multiple times without success.  Tried Microsoft Support through my company admin panel and stumped the advisor.  Neither of us were able to find the Teams folder as it's hidden just going through normal Finder window. 

    Here's what worked:

    1. In Spotlight, had to search for: "~/Library/Application Support/Microsoft/Teams"
    2. Clicked to get into that folder, select all, then delete everything
    3. Reload the Teams app and used a different account (personal microsoft account rather than the business one I was trying to use before) and it let me log in and the app opened up normally
    4. I then signed out of my personal account and signed in using the business account that I had been trying in the first place and it worked this time!

    I've been struggling with this for an entire week.  I've spent hours on the phone with MS Techs and they can't figure it out.  This worked for me!  Thank you!!

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  4. Anonymous
    2021-01-17T03:32:28+00:00

    Are you guys serious? This is a recurring prevalent problem with all Macs. The Teams app just doesn't work.

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  5. Anonymous
    2020-11-19T15:38:22+00:00

    I had this exact same issue. 

    The fix for me was to completely uninstall the MS Teams App (Trash it). Restart my computer and this time I downloaded it using Safari rather than Chrome. It loaded without any problems. Good Luck

    MacOs Catalina 10.15.7

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