Teams app is stuck on 'loading' on Mac

Anonymous
2020-05-22T05:43:27+00:00

I am trying to load the Teams app on my Mac and it just hangs with a box saying 'loading Microsoft Teams' after I have hit the 'sign in' box. I can sign in on the web version, but the app won't load. Can you help? Thank you

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other

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  1. Anonymous
    2020-05-22T07:31:29+00:00

    this is the dialogue box that just hangs

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  2. Anonymous
    2020-05-22T07:26:55+00:00

    Thanks Ashton, I've tried uninstalling and then reinstalling, and still the same issue! it just hangs with a box saying 'Microsoft Teams loading' - I'm wondering if it's something in my Mac settings preventing it from loading, or a glitch in Teams not letting it load fully...??

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  3. Anonymous
    2020-06-02T22:50:22+00:00

    I am running High Sierra 10.13.6

    I found a fix, it seems like there is a Microsoft Teams cookie set which needs to be purged in order to allow the application to get to the Organisations SSO.

    I'm certain that if I looked in Finder that I could tell you, but I've got to do some work now.

    1. I quit and removed the application, dropping it to Trash
    2. I opened a terminal, bash, and executed the following:

    cd ~/Library/Application Support/Microsoft

    3)

    rm -r Teams                    -- Comment: This recursively removes the folder, don't worry, when 

    4)

    I reinstalled the application

    1. Worked fine.

    Bye!

    <July 28 : Returning with some more data>

    So, this kept recurring, and I found a reliable way to skip over the issue.

    Using a browser, authenticated to log onto the organisation, I opened outlook in a tab.

    Choose Calendar, find a Teams meeting invite and click on that.

    At the prompt, choose "Launch the Teams application".

    Authenticates fine, 5/5 times now.

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  4. Anonymous
    2020-06-06T18:26:22+00:00

    I just resolved this with help from Microsoft help agent. I too had installed and used previously by invitation but I got stuck after signing up for Teams. 

    For me it was resolved by deleting the entire folder called Teams in ~library/application support/microsoft

    After that I tried cranking up Teams and it worked.

    I am using MacOS Catalina 10.15.4

    This must be the way that MS hopes to get more Teams users (ie invited to a session by someone else and liking it enough to register). 

    I nearly gave up and decide to carry on using alternatives.

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  5. Anonymous
    2020-05-25T13:56:18+00:00

    I am having the same issue.  Access via browser works fine, but the app will not load.  I've referenced all of the articles about clearing cache, tried uninstalling/reinstalling, all to no avail.

    I'm running Mac Mojave 10.14.6.

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