i am unable to get the background settings in microsoft teams

Anonymous
2020-04-14T15:55:58+00:00

Dear Team ,

 I am using the latest Teams app in my windows 10 laptop. During the meeting for the video I am unable to get the background setting to select a background for my video. Request your help .

Thanks

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-05-13T09:28:05+00:00

    I got it to work on my problematic PC.

    I did this - 

    1. Exit Teams and Outlook
    2. Delete the %appdata%\Microsoft\Teams folder
    3. Go to a PC that does have backgrounds working and zip the %appdata%\Microsoft\Teams folder
    4. Copy it to the problematic PC and extract to %appdata%\Microsoft\
    5. Start Teams
    6. Enjoy your backgrounds!

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  2. Anonymous
    2020-05-13T08:13:26+00:00

    My Teams worked fine with background choices on my laptop on the morning on 12th May 2020, but by the evening it had stopped working. When choosing Backgrounds the right hand panel has that title but is now completely empty and there are no choices available. I have tried uninstalling and re-installing Teams but it has made no difference. The above hyperlink from @MGREYES took me to Microsoft Office support and they politely told me that they can do nothing about Teams and that I need to contact Professional Support

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  3. Anonymous
    2020-05-08T16:09:55+00:00

    I believe you would have to contact their Support Team directly to hear back from them. https://support.office.com/en-us/home/contact?contactUsExperienceEntryPointAssetId=S.HP.teams

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  4. Anonymous
    2020-05-08T15:12:19+00:00

    It may be your CPU, background blur requires AVX2, (Haswell or newer chip (2013) ) 

    Ref:

    https://office365itpros.com/2018/09/25/background-blur-teams-meetings/

    Microsoft's SKYPE allows you to do that on the same computer in Windows10. that Teams DO NOT. Just minimize Teams, open MS (R) Skype, then you have blur and custom background. New technologies with less features. Same software provider. BIzarre, isn´t it?

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  5. Anonymous
    2020-05-08T06:02:51+00:00

    It will only work if your cpu is able to handle AVX2.

    https://en.wikipedia.org/wiki/Advanced_Vector_Extensions

    It is the same as in Skype:

    https://support.skype.com/en/faq/FA34896/how-do-i-customize-my-background-for-skype-video-calls

    I know.  They changed their requirements .  Previously it was available amd worked just fine thanks. Not a plausible reason that, sorry

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