Microsoft Teams - Error "We can't access your content. Please refresh to try again."

Anonymous
2020-03-31T05:33:14+00:00

Hi,

While working on Teams Web and desktop application , I am getting error "We can't access your content. Please refresh to try again." while using chat and calls on Teams . This issue has started since yesterday., where I cant send or see or receive my chats

I performed the following steps :  

  1. Sign out of my account from browser and then clear browser cache. 
  2. Log out of my account from Teams desktop too.
  3. Then sign in to my account from browser to check again if the error still pops up.
  4. Uninstall and Install the app again

On mobile app, I can only view the chat and cannot send messages.

Kindly assist.

Thanks,

Harshada J

Microsoft Teams | Microsoft Teams for business | Chats | Group chats

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  1. Anonymous
    2020-06-09T16:35:48+00:00

    No worries and I found some documents from Microsoft site and please see below link:

    1. https://docs.microsoft.com/en-us/microsoftteams...
    2. https://docs.microsoft.com/en-us/office365/ente...

    Much better you can provide a speed test on your Internet Provider.

    Thanks,

    Hi Karl,

    I hope you are doing well.

    My teams started acting weird since I am working from home. For some contacts, my chat history is not loading at all. And it is showing the same error "We can't access your content. Please refresh to try again". I tried switching to my mobile hotspot it worked for a few contacts, but still showing error for some team members whom I have recurring messages.

    Can you please help me out. It becomes hard day by day to manage work with this.

    Regards,

    Anish

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  2. Anonymous
    2020-05-30T04:20:46+00:00

    Hello, 

    I was chatting with my teammates through my PC as I am working from home but I accidentally closed teams and when I opened it again I suddenly got "We can't access your content. Please refresh to try again." Everything in my pc's updated. I did restart, shutdown but still the same. But this issue is for a specific channel alone which happened to be a very important one for me, the rest I can view and chat on my pc. Then I tried using my phone too and it worked it allowed me to view chats, reply and join meeting  but the thing is I need it on my pc because the app is just so slow and it's not appropriate for meetings.  Please help.

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  3. Anonymous
    2020-03-31T11:14:45+00:00

    No worries and I found some documents from Microsoft site and please see below link:

    1. https://docs.microsoft.com/en-us/microsoftteams...
    2. https://docs.microsoft.com/en-us/office365/ente...

    Much better you can provide a speed test on your Internet Provider.

    Thanks,

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  4. Anonymous
    2020-03-31T10:42:33+00:00

    Thanks a lot Karl for your support !

    Do let me know if you can think of any more suggestion for getting my teams started on my home wifi .

    Thats All !

    Thanks,

    Harshada

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  5. Anonymous
    2020-03-31T10:35:54+00:00

    It seems as of today the temporary workaround is that to use your mobile hotspot since we tried several suggestion above. Let me know if you have anything else on our end.

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