MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-10-28T19:34:31+00:00

    Hi Nik, 

    I searched those and no files at all loaded - "No items match your search".

    What's next?? :))

    Thanks,

    Kane

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  2. Anonymous
    2020-10-28T19:27:50+00:00

    Thanks Evan - a bit cumbersome but a fine workaround!

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  3. Anonymous
    2020-10-28T19:08:43+00:00

    Hi Nik

    Thanks for your help. Let me see if I understand correctly - You suggest stopping and restarting the teams app. Once it is running again delete the files in the indicated locations.

    As teams is running many files are in use and cannot be deleted - have I understood correctly or should I do te clean-up when teams is not running.

    As a note after restarting teams and deleting files I had to restart Outlook before I could schedule a meeting.

    Kind regards

    Michael

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  4. Anonymous
    2020-10-28T19:01:46+00:00

    After you install OBS you:

    1. Add EOS Webcam to the scene.

    ![](https://learn-attachment.microsoft.com/api/attachments/4d382db6-8d27-4267-a914-9369c9b0696a?platform=QnA 2. Your camera should activate and should appear in the "scene" (the black box on the screen). 3. If necessary drag it around, position it, etc. to make sure it's cropped correctly 4. Click "Start Virtual Camera" in the bottom right hand side of the screen.

    5. Select "OBS Virtual Camera" in teams devices:

    6. Optional: Do other things to your image/scene in OBS to make it more fun :)

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  5. Anonymous
    2020-10-28T16:44:55+00:00

    Hi Kane,

    You could find Appdata folder using these steps:

    1. Open File Explorer/Windows Explorer
    2. Type each folder path into the address bar and hit enter

    • %AppData%\Microsoft\teams\application cache\cache

    • %AppData%\Microsoft\teams\blob_storage

    • %AppData%\Microsoft\teams\databases

    • %AppData%\Microsoft\teams\cache

    • %AppData%\Microsoft\teams\gpucache

    • %AppData%\Microsoft\teams\Indexeddb

    • %AppData%\Microsoft\teams\Local Storage

    • %AppData%\Microsoft\teams\tmp

    Regards

    Nik

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