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Hi!
I'm having trouble using my new wh-1000xm5 headphones in Teams on laptop and it is no problem with the initial connection process to windows using bluetooth. It can find two outputs to the headphones, handsfree and stereo. I use the stereo as primary but have tried with both. However, in teams calls using the windows application I can't use the microphone on the headphones, people can't hear me and then my sound disappear. The sound works fine and with good quality while using laptop microphone but when switching to headphone mic the sound disappear again.
Any idea what the problem is?
Managing sound and video settings during Teams meetings and calls
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The solution I found after same issue started a few months back was to turn the noise suppression to low in teams. The headphones do great noise suppression anyway.
This worked on xm3 and xm5.
This worked for me as well; however, what it seems to be doing is that it does not use the headphone's microphone, but rather the PC's.
But if I manually setup Teams to work with headphone's sound, PC microphone and hands free enabled, it does not work, so it is necessary to disable the hands free option like it is mentioned in that post :)
The dongle works with a bose headphones, but it can't connect with Sony headphones, I'm looking to find out if another dongle would work with my sony headphones, but no luck yet and I don't want to order one before I'm sure it will work.
Please reply when the dongle works.
Microsoft should really step up their game, the online thing they do is charging us for improperly working software.
Very disappointing