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Hi!
I'm having trouble using my new wh-1000xm5 headphones in Teams on laptop and it is no problem with the initial connection process to windows using bluetooth. It can find two outputs to the headphones, handsfree and stereo. I use the stereo as primary but have tried with both. However, in teams calls using the windows application I can't use the microphone on the headphones, people can't hear me and then my sound disappear. The sound works fine and with good quality while using laptop microphone but when switching to headphone mic the sound disappear again.
Any idea what the problem is?
Managing sound and video settings during Teams meetings and calls
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That you can easily solve by downloading the app on your smartphone and disable the talk on chat function.
Same issue here, Sony WH-1000xm5 mysteriously stopped working with MS Teams around mid-October 2022. It was working fine prior to that.
Seems like many others here are waiting on a fix too - here's hoping.
Same issue with WH-1000XM4, windows 11 and MS Teams. The headset works properly with any other application, tools. It is definitely an issue on Teams. Microsoft need to take this seriously as I have found several trail mail with people complaining.
Hey there, I am sorry to inform you that the problem is with your headphone, as a final test I would recommend you test your team meeting with another headphone, preferably a wireless one, if it doesn't work then also, then the problem is definitely with your headphone,
Should I mark this question as resolved now that we know the problem is now with the Teams software but with the hardware of your headphone?
Kind regards
Mustafa
hey there,
does the microphone work well with other software?
Can you do a test with the microphone application, or use it with your phone to make some calls and make sure that the problem is not with your microphone?
And for your earphones to work you have to change it from the intel mic to your headphone mic, I have attached a screenshot of what mine looks like, when I connect to a headphone.
You can also make a test call it is located under the audio settings, change the settings around and see which one works when you make a test call.
Let me know how it goes, and if you face microphone problems with other applications such as recording your audio, or when calling others then it could be that your microphones are broken.
Kind regards.
Mustafa