How To Fix Microsoft Teams Audio?

Anonymous
2020-04-15T16:36:21+00:00

I am on Windows 10 on an HP laptop and my audio for Microsoft Teams keep cutting off every now and then. It comes back on, it goes back off. I would say it does it for 15 seconds and then I get a minute of a good audio. The video works fine too, but there's no audio while the video shows the person is clearly talking.

Moved from Windows 10  / Calling and messaging

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-08-17T03:13:17+00:00

Hi All,

This is Alan Wu from Microsoft Office 365 forum team.

I am very glad to have this chance to reply here. Well, for teams audio related issue, I believe dear customers may try the following suggestions:

  1. Check the band width which has been stated clearly in Prepare your organization's network for Teams - Microsoft Teams | Microsoft Docs.
  2. Make sure your driver and audio device are workable. For more information, you can refer to My microphone isn't working in Teams - Office Support (microsoft.com).
  3. Update your Teams client to the latest version.
  4. Isolate it is not the recipient side issue. I mean, supposing you are having a Teams call with another user and got this problem, please make sure the issue is not coming from that user's side.

At last, dear customers, as the similar/same issue may be caused via different factors since your environment like OS, client version, network, etc are different. I suggest our dear customers who are having the issue can post a new thread in our forum so that our engineers can better handle it. Here we can avoid some confusion from the original post. Thanks for all very much.

Regards,

Alan

Was this answer helpful?

4 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2021-03-22T20:44:49+00:00

[Update] Ignore all that I said below regarding audio drivers. I noticed exactly the same issue while using Zoom. The real issue turned out to be WiFi. Even though the WiFi speed showed a respectable 30-40Mbps, switching to Ethernet solved the issue forever.

Ignore the part below: 

I had the same issue and was able to solve it after some investigation. In my case, the cause boiled down to an audio driver that my Samsung PnP monitor (used as extended screen) was installing. Somehow Teams allowed itself interference from this audio driver, even though it was not selected in Teams settings. Here are the steps I would recommend, especially if you are using an external screen / microphone / webcam etc.:

  1. Go to Control Panel > Device Manager
  2. Expand Audio inputs and outputs
  3. Right click the audio driver(s) that you do not use, and click Uninstall.

(Just disabling did not make the problem go away; uninstalling was required.)

Now the problem should go away. If you detach and reattach the monitor / device to your laptop, the audio driver will show up again, and you will need to uninstall it again.

TIP: If you are not sure which audio driver is being installed by your monitor / device, physically disconnect that device, open Device Manager and then plug in the device. You will see the Device Manager refresh and the new audio driver that shows up is the one being added by  your monitor / webcam / mic / device.

Was this answer helpful?

2 people found this answer helpful.
0 comments

85 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2021-07-19T14:51:12+00:00

    I am having the same issues noted in all of the comments. I've gone so far as to get a new computer and plug in an ethernet cord and nothing is supporting the audio issues. My internet is fast. I've never had issues with this until about a month ago and I've been using Teams for over a year.

    Specifically, my volume cuts out for 10-15 seconds and then suddenly catches up in the call. Also, my husband uses the same internet and Teams and has no issues with the volume on his teams app. This issue has occurred on my old computer (a mac) and my new computer (a Dell).

    Please urgently resolve this. It's incredibly disruptive and frustrating to work with consistent issues.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-07-01T14:12:20+00:00

    Our customers have Zoom and Webex and several other conference call tools. I never have any issues with them only Microsoft. Teams seems to need like 50gb bandwidth to operate properly. Currently my laptop averages (on the low end) 400mbp. So Teams seems to have some real issues making it very unstable and really unusable. I am in meetings with customers and I have to ask them to repeat what they are saying, of course after the 3rd time they get a little frustrated.

    Is it possible for Microsoft get just a little bit of the quality of other non-microsoft systems on the market? My money is that it wont.

    Also my company is out there telling these people that we are technologically advanced, we really look like a joke, they have free conference tools that work far better then this stuff we are paying for.

    Was this answer helpful?

    0 comments