iPhone Teams App Keeps Crashing

Anonymous
2020-07-28T04:02:12+00:00

Aloha, I am currently using the Microsoft teams app on my iphone, however the app keeps on crashing. I still receive notifications and the app opens, however it will not stay open for any longer than about 4-5 seconds.  I have tried multiple times to uninstall and reinstall the app and also restarting my device but to no avail  Both my device and app are up to date.  Apple said that they were unable to help me on their end because Teams is a third party app.

Does anyone know how to resolve this issue? Mahalo in advance for your help. 

*EDIT: Issue has been automatically fixed by the Microsoft Team as of July 28, 2020.  Thank you to all who voiced their issues and offered solutions as well.*

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  1. Anonymous
    2020-07-28T14:18:59+00:00

    I’m having the same issue but I updated to iOS 13.6 last week and it was working fine until I tried it this am.

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  2. Anonymous
    2020-07-28T13:59:14+00:00

    I was able to get the log files sent to Microsoft.  

    1. Enter Airplane mode
    2. Open the Teams App
    3. Go to Settings
    4. Go to Help and Feedback
    5. Report an issue
    6. An email message opens up  (I added my email address to confirm delivery)
    7. Turn Wi-Fi back on
    8. I was able to click send on the email before the app crashed again. 

    Hopefully this helps get the issue resolved quicker.

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  3. Anonymous
    2020-07-28T13:42:41+00:00

    Just tried these steps as well, still crashing.

    Same, mine crashes when switching back to it. As soon as it has internet it crashes, but at I figured out thats part of the problem.

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  4. Anonymous
    2020-07-28T13:34:48+00:00

    Just tried these steps as well, still crashing.

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  5. Anonymous
    2020-07-28T13:27:42+00:00

    Hi,

    My teams seems working now.

    First I try to disconnect Wifi and use Cellular to open the app, it stays open.

    Then I put app in background and go to settings to connect Wifi, when I switch back to Teams, it doesn't crash. And its now working as usual.

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