MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2022-09-20T07:06:49+00:00

    You made my day. I can report, my Gaming Mouse (Rockt Nyth) was causing this error.

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  2. Anonymous
    2022-07-06T08:15:24+00:00

    I give it a try once a month, but quit the client directly as soon as it becomes unusable. Normally after seconds, sometimes during the first call. So I can verify that the current version runs into the same problem as the version before.

    ATM, I use the browser version for my daily work. I have no "reactions" and cannot see them and cannot remote control another screen, but at least I can talk to my co-workers.

    I really don't get why this problem seems to be unsolvable.

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  3. Anonymous
    2022-06-22T15:01:11+00:00

    I think you might be on to something...

    for the rest of us, I'm looking forward to performance on the new M2 MacBook Air.

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  4. Anonymous
    2022-06-20T18:04:30+00:00

    would it be possible that they don't fix it because they are focusing on moving Teams to WebView2 and because it is still not available on mac they haven't released it?

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  5. Anonymous
    2022-06-20T17:43:00+00:00

    I have de same problem (2 Teams Helper process) and using an average 1.6GB (Mac mini M1). In Windows Teams using about 600MB how can be possible?

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