MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2022-02-04T13:30:43+00:00

    TX for the update. The Microsoft Edge option is one that I haven't thought about earlier. Would be an ok work around if it works.

    Also, I'm now on Monterey 12.1, and with this OS the fan and CPU so far behave to way they should do. Fingers crossed those solutions continue to work fine and oneday we can finally close this thread.....

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  2. Anonymous
    2022-01-12T13:58:31+00:00

    Are you by chance on a laptop? I don't have that option and I am on Monterey 12.1 as well. BOO!

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    Yes, I am on a MacBook Pro which is why the Battery option appears. It's kind of frustrating that they put the Low Power Mode under Battery instead of Energy Saver because it would be nice to offer the feature on non-laptop devices as well.

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  3. Anonymous
    2022-01-12T06:48:50+00:00

    Yeah, this is the same response that our IT team gave. Since I am on Mac, they really can't do much about it, and that's just how MS Teams works. That's why I was trying to find out people who's having the same experience.

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  4. Anonymous
    2022-01-12T04:45:10+00:00

    Are you by chance on a laptop? I don't have that option and I am on Monterey 12.1 as well. BOO!

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  5. Anonymous
    2022-01-11T18:27:06+00:00

    Thanks for the tip! Unfortunately I can't find Low Power Mode. I have Big Sur- will that make a difference?

    Yes, it will make a difference. Big Sur did not have Low Power Mode; it is a new feature added to Monterey.

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