MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2022-01-11T18:22:55+00:00

    Sadly, no.

    I spoke with Bill Gates and he recommended that you just get a faster computer.

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  2. Anonymous
    2022-01-11T18:16:50+00:00

    Thanks for the tip! Unfortunately I can't find Low Power Mode. I have Big Sur- will that make a difference?

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  3. Anonymous
    2022-01-11T17:41:50+00:00

    I found a new solution that has been working for me the past two weeks. YMMV but I wanted to share it here to see if it helps others:

    Turn on Low Power Mode

    I know that sounds obvious, but it worked and I haven't noticed any performance degradation with my high power apps (compilers, renderers, etc). I can now use MS Teams without my fans turning on and sounding like a jet engine. This solution includes when I am in video meetings using my camera/mic and even when I have more than one monitor hooked up.

    To enable Low Power Mode, go to System Preferences -> Battery -> Power Adapter -> Low Power Mode

    Image

    Tech Specs -

    Device: MacBook Pro (16-inch, 2019)

    macOS Version: 12.1 (Monterey)

    Microsoft Teams Version: 1.4.00.29478

    Hope this solution works for other folks as well

    Ohhhh definitely will try this.

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  4. Anonymous
    2022-01-11T17:41:06+00:00

    Yes it's worth using in the sense that it will stop Teams from completely melting your Mac. But it's not a solution, the problem remains, Teams will still occupy close to 100% of the (non boosted) CPU.

    I have a feeling nobody at MS is looking at this. How can we attract them to this topic ? Can someone raise a complaint/ticket with their help desk or i don't know.

    I do have M$ support at my work, although I am not certain how that would play out for me since we don't have MAC machines, nor support them. M$ would probably tell me that since it's a MAC, they cannot support it.

    I will see what one of the managers say. I am using it for testing purposes, and it is solely for work so....

    I will check out the Turbo Boost Switcher and see what my results are.

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  5. Anonymous
    2022-01-11T17:06:13+00:00

    This is an interesting workaround. Will try this tomorrow as well. Thanks for sharing!

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