MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-06-18T17:49:50+00:00

    Using teams in a browser does work without any issues for me.

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  2. Anonymous
    2021-06-14T21:27:26+00:00

    I have the same issue. This is a nightmare! I work in files, shifts and teams meetings all day.

    I've reinstalled it. Removed app plists, removed application support and still the same.

    Please tell me there is a fix for this issue soon?

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  3. Anonymous
    2021-06-10T14:10:38+00:00

    This still happens to me a lot, and can be quite frustrating. My current setup is an Air M1, and what I noticed that as the day progress (MS Azure is the main driver of our company), and since most of the messages, and calls are on teams I suddenly see it eating up my Memory usage to a point that my 16GB RAM can't even handle it anymore.

    Quite surprised that this is a persisting issue. And this seems to be very specific to MacOS, since I have no issues on Teams with iPad OS, or iOS.

    At least, I'm glad to know that I'm not alone, and this is a persisting issue. Makes me want to switch out of Azure. Which is too bad because in general, Azure has been great in my workflow.

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  4. Anonymous
    2021-05-31T15:17:49+00:00

    I have the same problem. Teams helper with video consumes 276% of the processor.

    As soon as you stay in call but without video, the power consumption goes down to 17,2 %..

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  5. Anonymous
    2021-03-29T12:10:15+00:00

    To help your Mac to some extent at least.

    I struggled with fan  working high  in Macbook Air, when activating Teams meeting.
    Following adjustments helped me ( well, partially).

    Go to Teams/Your photo (upper right)/Settings:

    • (in the middle) check option "Switch off hardware GPU acceleration..."
    • (at the bottom) check option "Switch off the animations"
      Restart Teams.

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