No sound when entering a Meeting on Teams

Anonymous
2020-05-21T10:21:34+00:00

Hello,

I have observed on numerous occasions that when I enter a Meeting on the Microsoft Teams Windows app (with my Mic and Camera off, because it is university related and someone else is presenting) I can't hear anything. It doesn't happen all the time. I have tried entering the Meeting again and sometimes it works and I can hear. I have also opened the Volume mixer and that was not the issue (the Meeting was note muted). I even tried reinstalling the App. This only happens in a Meeting, not a private call with someone else and only on the Windows app, not the browser. I would like to use the App though, so does anyone know how I can solve this?

Thank you in advance!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

98 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-10-26T15:38:58+00:00

    I have been recently having this problem, at least in my case its due to me disabling the Hands-Free device for my headphones as it causes issues in most other apps and has a much lower bandwidth and therefore quality. It seems teams continues to try and use this device during calls/meetings despite it being disabled. The work around is to disable the Handsfree Telephony from the blue tooth device itself:

    https://answers.microsoft.com/en-us/windows/forum/all/fix-for-bluetooth-headphones-or-speaker-using/7023c43b-c001-42e9-9ec9-95a8f96a4b4c

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-02-18T09:47:30+00:00

    Had the same problem for some days now. Solved it by simply changing the output volume in device settings. It seems to me as if the audio output on my headphones on the Teams side was somehow muted, although it did not show.

    I'm working with Bose QC 35II. A Logitech H650e worked properly all the time.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-12-16T09:42:03+00:00

    people in my firm also have this issue on a regular basis.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-09-29T13:04:22+00:00

    Hi, 

    Are docking stations being used?

    If so, connect the dock to the Thunderbolt port (not the USB-C port) and install the docks drivers.

    I had an issue with my machine not pickup a network connection after recieving a new IP address and saw that the dock's driver included one

    for audio.

    I am waiting for someone to test this here but would apprecite it if you had the chance to test it while I was waiting.

    https://support.lenovo.com/us/en/solutions/HT508988

    :)

    Declan

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-09-25T15:54:42+00:00

    I've found by turning off the "new meeting experience" within the Teams settings allows for audio in meetings. So it's not exactly a fix but a workaround by removing an included feature that may be turned on by default.

    It's definitely an issue with the app itself and not with audio drivers, usb peripherals (like headsets), or anything outside of Teams. What I suspect is happening is when Teams creates the meeting in a new window, it doesn't transfer or enable audio output to the new window.

    We have the same problem!

    What was your solution?

    Tanks

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments