Microsoft Teams Error 80090016 "Your computer's trusted platform module has malfunctioned"

Anonymous
2020-06-19T10:31:01+00:00

Whenever I try to login to Teams I get this error, and it's really weird because once I was able to login but all my chats disappeared and I wasn't in the team I'm supposed to be. Teams used to work just fine on my computer until yesterday after I had to unplug my HDD and plug it back in (which shouldn't matter since teams is on my SSD). I have already tried clearing TPM on both windows and bios, deleting everything inside the NFC folder, disabling ADAL on the registry, rebooting, reinstalling Teams and some more. I can normally add the account to my windows accounts and use it on Outlook, but Teams just doesn't like it. Another weird thing is that in Chrome I can't access teams browser version (stuck on loading screen infinitely) but I can just fine in Edge. Teams mobile on my phone also works, I have no clue what's going on.

Edit: I don't know how but I managed to finally login. I don't know what caused it to work but I removed and readded my account to windows, uninstalled Office, tried again when I got the error on teams and logged in and all of a sudden it worked. If anyone has any idea of what could be the problem please answer in case it happens with someone else or again with me.

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Anonymous
2020-07-02T12:07:05+00:00

Hello Volks,

Problem solved; but not with the above Solution.

Here is what worked for me:

https://social.technet.microsoft.com/Forums/en-US/a3cb96e0-2216-4e65-805f-9d1e7594890c/outlook-365-trusted-platform-module-error-code-80090016#:~:text=The%20error%20message%20%22Something%20went%20wrong%22%20along%20with,volume.%20Solution%3A%20Deleting%20the%20Contents%20of%20Ngc%20Folder.

in Short: Solution for me is to delete this Folder:

C:\users<user>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

(this Folder is generated new when you logon again...)

but nevertheless i had a strange behavior:

When i logged on for the first time after deleting the above mentioned folder a WINDOWS Question asks if

my Organisation can handle my (Windows)"Machine" with Button <OK> 

or with a small  Link Text: "No only want to login to this App".

If i hit the Button <OK> then i had the same Error Code 80090016... :-(

Second Try i hit the Link Text: "No only want to login to this App" and then

Windows is initializing the Teams-Window and Starts the App :-|

Great MS...

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  1. Anonymous
    2022-05-17T06:18:06+00:00

    This worked for me.

    1_Delete this Folder:

    C:\users&lt;user>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

    2_ Restart Teams

    3_Hit the Link Text: "No only want to login to this App" and then

    Windows is initializing the Teams-Window and Starts the App

    Thanks!

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  2. Anonymous
    2022-05-05T09:34:13+00:00

    Thanks you so much :)

    I have had issues for months with my office 360 (just one day it decided to not know my office account) and recently started appearing on my Teams account , I have tried numerous site fix tools etc and ended up resorted to using my office app in a web browser. Finally stumbled upon this and now my Office 365 and Teams are working perfectly.

    This should be part of Microsoft Office Fix Tool .....God knowns how a normal end user (developer here) would fix this sort of thing

    Thanks again

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  3. Anonymous
    2022-05-04T20:52:33+00:00

    Parece un tema de que el equipo está desactivado en Azure por eso ese mensaje.

    En mi caso era en una PC en un dominio corporativo.

    La solución fué sacarla de dominio y volver a ingresarla.

    Automáticamente vuelve a conectar la cuenta de TEAMS.

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  4. Anonymous
    2022-04-27T10:02:12+00:00

    fortunately, i havent either the folder you recommend nor the other alternatives. so good for me, i get to keep looking..

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