Accessing Teams App

Anonymous
2021-02-01T20:44:23+00:00

Hi,

I can access Teams via a web browser but I am having problems access Teams via the app.

When I start Teams app I get the small box with the Teams icon and it says "Loading Mircosoft Teams..." the three dots look as if something is loading however it doesn't progress from this screen.

Does anyone have any ideas why I can access via the browser but not the app? I have tried to reinstall the app, but that didn't help.

Thanks for your assistance.

Paul

Microsoft Teams | Microsoft Teams Free | Sign up and Sign in | Sign in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-02-08T10:04:55+00:00

    In Step 1 I got:

    If I press Disconnect the message reappears. So I have to click cancel.

    In Step 2 - I have no entry in the Generic Credentials which references Microsoft Teams - should I have?

    Thanks for your assistance Daniel.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-02-08T09:50:40+00:00

    That's correct. That's about email alias.

    Please follow these steps to remove MS Teams credentials on your local computer.

    Step 1

    • Exit MS Team app.
    • Go to Windows settings > Accounts >
    • Select "Access Work and School" > Select old work account > Click Disconnect
    • Sign out and Sign in again. Go to "Email & App account" > Click on old work account and Remove

    Step 2:

    • Click Windows Start > Control Panel > User Accounts > Credential Manager.

    Note: if View by is set to Category, click user accounts first, and then click Credential Manager.

    • Select the Windows Credentials option. Locate the set of credentials that has either Microsoft Teams in the name and then expand the corresponding folder.
    • Click Remove from Vault (depending on which version of Windows you are running).

    Kind Regards

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-02-08T09:37:09+00:00

    Sorry Daniel the link shows how I can change the alias. Is that correct?

    There must be someone on my new PC (locally) that is defaulting Teams to my personal account, and my personal account has no org's associated with with. Do you know where that it stored?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-02-08T08:50:40+00:00

    If you are getting this kind of message, actually you can get rid of the prompt as explained in the following article: https://support.microsoft.com/en-us/office/whic...

    Kind Regards

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-02-08T08:48:18+00:00

    Is there a way of switching between the two accounts?

    Was this answer helpful?

    0 comments