Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-09-17T19:48:28+00:00

    Bluetooth headsets completely stopped working for me after a recent teams update. I have tried multiple headsets.

    Oh and this via the mobile app where the bt headsets still work for every other app just not for teams calls.

    Whats more is this is something that did work until recent.

    This issue just adds to the ridiculousness that is Teams. I cant see how this product could be a viable communications product when it simply doesnt work for soooo many use cases.

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  2. Anonymous
    2020-08-31T09:48:26+00:00

    Having the same issue with WX-1000XM3 headset. It all worked fine a week ago. Now it is choice between bad output audio by selecting the Hands-Free AG Audio output option or bad input by selecting laptop's built in mic.

    Every other app works just fine, only Teams has this issue.

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  3. Anonymous
    2020-08-25T15:32:45+00:00

    Same here.

    This works both sound with poor quality and mic:

    This works sound with good quality and mic with poor quality (since my laptop mic is not good):

    And finally, this doesn't work the sound at all but the mic still works (good quality):

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  4. Anonymous
    2020-08-22T08:03:41+00:00

    Yes that is the issue many of us face. If you want to use your headset microphone, you have to switch your speakers to (JBL...Hands-Free-Audio).

    But the audio clarity will decrease significantly and there might be static disturbances as well.

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  5. Anonymous
    2020-08-03T07:04:11+00:00

    i had the issue with the surface headphone 2 and could not use it with Microsoft teams as well. used the option 3 to unmute the mic. and all works..

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