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I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.
1)Hesh 3 Stereo
2)Hesh 3 Hands-Free AG Audio
When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.
Managing sound and video settings during Teams meetings and calls
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Louis,
i don't think that is the issue.
Obviously I tried all the methods above and the disabling of the bluetooth LE is not a solution for me.
I sometimes get it to work after a lot of setting changing but every time I reboot the laptop it doesn't work anymore.
I have the same issues.
They happend after i've got a new laptop. The previous one was working fine.My new laptop has a 64 bit version of teams and office and I am almost the only one in the office running this version.
My colleagues are not experiencing these issues so I want to know what version people are running that encounter these issues.
I am wondering if the 64-bit version is too blame.Like mentioned, old laptop worked fine for years with the same Sony BT headphones.
Hi, I think it depends on how old is your old laptop.
The problem we discovered in this thread is possibly caused by the Bluetooth low energy (LE) module, and it was introduced in version 4.0 (most laptop released in 2020 had a Bluetooth version 5 at least), so I guess your old laptop is running a lower BT version that would not cause this issue.
I have the same issues.
They happend after i've got a new laptop. The previous one was working fine.
My new laptop has a 64 bit version of teams and office and I am almost the only one in the office running this version.
My colleagues are not experiencing these issues so I want to know what version people are running that encounter these issues.
I am wondering if the 64-bit version is too blame.
Like mentioned, old laptop worked fine for years with the same Sony BT headphones.
After hours of googling, this actually worked! Although in my case (Anker Soundcore Boost), the service was called 'Hands free telephony'. But now my speaker works in Skype!
This worked!
But didn't have the choice "disable", so I tried uninstalling LE Enumerator driver(in device manager), and then it worked after re-pairing my bluetooth hands-free. :)
I have/use: PLT V5200 from Plantronics.
Teams Settings Devices: Headset (PLT V5200 Series Hands-Free AG Audio) on both speaker and Microphone.
Thanks!