Microsoft Teams - "Open with the desktop app" default setting has disappeared

Anonymous
2021-11-05T14:00:48+00:00

Hi,

We are currently using Microsoft Teams for team collaboration and we mainly use Microsoft Office desktop applications to open and edit our Office files. We do not use the integrated Teams editors or the web-based editors.

A couple weeks ago, the "Default behavior" option appeared in our Teams desktop applications and we were able to select "Desktop app" as the default way of opening files when double clicking a file in Teams. This is very handy for us and we recommended to all of our users to switch to this in order to open files.

But a few days ago, we discovered that this option is not available anymore in the choices presented : We now only have the "Teams" and "Browser" options, either from the general "Settings" menu or while right-clicking a file and select "Change default". The desktop app option has completely disappeared from the list. For those like me who configured Teams to open files directly from Office by default, the new default is now the Teams editor.

We tried to delete Microsoft Team's cache on one of our computers, but the option is still missing.

Is there a way to have this option back for our organization ? Is there something we need to configure in the Teams' admin center ?

Regards,

Microsoft Teams | Microsoft Teams for business | Files | Other

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  1. Anonymous
    2023-02-03T09:24:26+00:00

    Hello,

    Unfortunately not because i have an E5 license, but the option 'App' is not available in Teams.

    I higly dislike it that it's not available.

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  2. Anonymous
    2023-01-24T15:58:20+00:00

    No drawbacks that I've noticed yet. I've been using this workaround for several months and have seen multiple new versions of the Teams client on Windows and the setting/workaround has remained in place for me. I continue to happily use "open in app" as default, thank goodness!!

    Just curious, what value was present before replacing it with the 'O365ProPlusRetail' value? My current machine shows: O365businessRetail,O365ProPlusRetail,VisioProRetail

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  3. Anonymous
    2023-01-10T16:50:17+00:00

    I tried this to no avail (with Teams school or work, to be clear) but thank you for your time and attention! I will keep hunting for a fix.

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  4. Anonymous
    2023-01-10T16:01:42+00:00

    Hi Conor - mine is a company PC as well. The software installed on the machine out of the box though, wasn't in sync with our Office installation so it wasn't an upgrade, but just going to the office app and choosing to repair it. Call your IT department and have them make sure the office apps, and installation of Teams desktop is all from your Enterprise license.

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  5. Anonymous
    2022-11-18T21:55:53+00:00

    Same issue - Saw discussion of having to be on E3 or E5 license, but we are on E3 license.

    My windows 10 machine - Teams desktop application has the option for open in Desktop apps by default

    My new windows 11 machine - Teams desktop application does not have the option.

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