Microsoft Teams - "Open with the desktop app" default setting has disappeared

Anonymous
2021-11-05T14:00:48+00:00

Hi,

We are currently using Microsoft Teams for team collaboration and we mainly use Microsoft Office desktop applications to open and edit our Office files. We do not use the integrated Teams editors or the web-based editors.

A couple weeks ago, the "Default behavior" option appeared in our Teams desktop applications and we were able to select "Desktop app" as the default way of opening files when double clicking a file in Teams. This is very handy for us and we recommended to all of our users to switch to this in order to open files.

But a few days ago, we discovered that this option is not available anymore in the choices presented : We now only have the "Teams" and "Browser" options, either from the general "Settings" menu or while right-clicking a file and select "Change default". The desktop app option has completely disappeared from the list. For those like me who configured Teams to open files directly from Office by default, the new default is now the Teams editor.

We tried to delete Microsoft Team's cache on one of our computers, but the option is still missing.

Is there a way to have this option back for our organization ? Is there something we need to configure in the Teams' admin center ?

Regards,

Microsoft Teams | Microsoft Teams for business | Files | Other

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  1. Anonymous
    2022-10-05T12:27:10+00:00

    That is the problem.

    Microsoft originally let us have this feature with our Premium, Standard, and Basic licenses and then decided to take it away and only give it to higher tier licensing. No one is going to go from paying $20 monthly to over $50 monthly just to have this feature.

    This has caused major issues with companies that transitioned over to Microsoft Teams only to have Microsoft remove features and force us to either upgrade licensing or find work around to get there software to work as originally intended.

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  2. Anonymous
    2022-08-22T09:38:06+00:00

    Good PI work there :)

    I will give it a try...

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  3. Anonymous
    2022-08-03T14:53:45+00:00

    I have a "Microsoft 365 Business Premium" license but I still can't set the default to the desktop app. I'm on version 1.5.00.17656 (64-bit). I suspect this is a bug.

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  4. Anonymous
    2022-07-29T18:34:54+00:00

    Hi. I had the same issue. Worked with a co-worker and was able to resolve it by manually updating Teams (ver 1.5.00.17656 (64bit)).

    To do the manual update, click on the 3 dots next to your profile pic at the top right hand corner. Then select Check for Updates. Then refresh.

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  5. Anonymous
    2022-06-13T03:45:04+00:00

    Good day,

    Manually Updating the Microsoft teams app works for me.

    Click the settings (triple dot) and check for updates.

    Teams will proc to ask you restart teams and it should now have the change default settings to app

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