Additional features, settings, or issues not covered by specific Microsoft Teams categories
I found the issue. Its the Authenticator app. Uninstall it.
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So recently our organization decided to use Microsoft Teams for our communication. And It is working fine on Web and iPhone But no one is able to login on Android Device. Whenever we try to login on Android Device using Team App, we get this error.
There was a problem with the network. Try signing in again
I have logged in using same credentials on iOS and Web and It worked but same credentials are not working on Android.
Please guide me, how to fix this issue as it is very urgent for us.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
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I found the issue. Its the Authenticator app. Uninstall it.
Hi
More Info.
Waiting for your swift response.
Hi ShabirJan,
Greetings, I am the colleague of Anna and I am here to follow up on this thread, if every one in your organization can't sign in Teams for Android, may I confirm that if it's the same Android Device? If yes, please clear the Teams Cache to see if it helps. you can tap “Settings” > “Applications” > “Manage Applications” > find your Teams app from the app entry then tap it > tap "Storage" > Tap the "Clear Cache" button to delete the cache > return to Android’s home screen > restart your Teams app > sign in your account again and check the result.
If it still doesn’t work, please provide us your accurate account environment, could you please contact your admin to confirm this? Hybrid, on-premises Office 365 pure cloud.
Regards,
Bryan
Hello ShabirJan,
To better know about your situation, you may try the following steps for troubleshooting:
Meanwhile, if you’ve tried above methods and issue still exists, may I confirm the following information from you?
Best Regards,
Anna