Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS. Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin. Since this new security restriction, they're not able to use the app. They do the following : Open the app and select their account Accept security issues like the use of microphone and notifications Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK. They select OK and then the app closes-up They re-open the app and they just have the same pop-up and if we choose OK it closes again Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues. We have more users with ios like me and everything works perfect. I don't know what's the problem here. Can you help us please? Thanks ;)

I had the same problem and got it resolved. What I tried that did not work. Reopening Teams repeatedly. updating my iPhone to latest deleting and reinstalling Teams replacing my screen protector. :-) changing settings in "settings" for teams What I did that worked Go to my company managed (and created) directory-app and do a sync "sync directory" My Teams app opened and stayed open directly after doing this operation Where do you find this? --> my company managed (and created) directory-app and do a sync "sync directory"

I have my IT dept looking into this since 8am this morning. They will advise ince a resolution is found.

I had the same problem and got it resolved. What I tried that did not work. Reopening Teams repeatedly. updating my iPhone to latest deleting and reinstalling Teams replacing my screen protector. :-) changing settings in "settings" for teams What I did that worked Go to my company managed (and created) directory-app and do a sync "sync directory" My Teams app opened and stayed open directly after doing this operation

Did that and it did not work for me.

Teams App closes and can't use the app in IOS

Anonymous

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

Open the app and select their account
Accept security issues like the use of microphone and notifications
Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
They select OK and then the app closes-up
They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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79 answers

Anonymous

2020-07-28T16:37:55+00:00
I had the same problem and got it resolved.

What I tried that did not work.

Reopening Teams repeatedly.

updating my iPhone to latest

deleting and reinstalling Teams

replacing my screen protector. :-)

changing settings in "settings" for teams

What I did that worked

Go to my company managed (and created) directory-app and do a sync "sync directory"

My Teams app opened and stayed open directly after doing this operation
Where do you find this? --> my company managed (and created) directory-app and do a sync "sync directory"
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Anonymous

2020-07-28T16:37:45+00:00

I have my IT dept looking into this since 8am this morning. They will advise ince a resolution is found.
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Anonymous

2020-07-28T16:30:56+00:00
I had the same problem and got it resolved.

What I tried that did not work.
- Reopening Teams repeatedly.
- updating my iPhone to latest
- deleting and reinstalling Teams
- replacing my screen protector. :-)
- changing settings in "settings" for teams
What I did that worked
- Go to my company managed (and created) directory-app and do a sync "sync directory"
My Teams app opened and stayed open directly after doing this operation
Was this answer helpful?

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Anonymous

2020-07-28T16:30:47+00:00

Did that and it did not work for me.
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Anonymous

2020-07-28T16:28:24+00:00

Didnt work for me either
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