Microphone very quiet on Teams

So it isn't a Windows version related issue. It is definitely driver related. I have 2 different Lenovo laptops as examples, one that is working fine and the other that isn't.

The one that is working is running Intel Smart Sound Tech (Intel SST) driver from 3/18/2019 v10.0.18362.1 for the Mic Array and Intel Smart Sound Tech (Intel SST) driver from 8/29/2019 v10.23.0.2903 for the Audio Controller.

The one that isn't working is running Intel Smart Sound Tech (Intel SST) driver from 12/6/2019 v10.0.19041.1 for the Mic Array and Intel Smart Sound Tech (Intel SST) driver from 5/9/2020 v10.25.0.3950 for the Audio Controller.

So at some point between those 2 versions something has cause Teams to record in a tiny voice...

Still running tests.

Thank you George for the help. I followed your instructions and chose the pc microphone but to no avail. The test call was all fine except the diagnostic said the microphone wasn't working but as I have said before it works on other programmes e.g. my voice recorder.

I now have 5 headsets from different manufacturers and all exhibit this problem. 

It's clearly a Teams issue and a major one at that.

What use is a communications platform without Rock solid audio?

It would be nice to hear from an Microsoft techie.

Both MS Teams and Skype have precisely the same problem - they're trying to "automatically adjust the microphone settings". And this causes the mic in volume gain to be practically minimal => extremely low volume, if not zero at all, while using your MIC device.

In Skype, you can disable this through the respective setting in "Audio & video" set to Off.

And you can then manually set the gain from 0 to 10.

However, MS Teams gives no such capability. And as the "automatic" setting is on while MS Teams calls are running, you cannot override the MIC gain even through Control Panel > Manage Audio devices > select your MIC and set the "Level" high enough (e.g. 100)

@Microsoft - please enable this capability ASAP in MS Teams.

All other apps in the same laptop (incl. Gotomeeting) work fine - i.e. they allow you to set the MIC gain.

Hi

I had the intermittent microphone problem - some saying I was so soft and others saying they could not hear me at all.  

I had just switched from using my home laptop which I knew had a broken microphone and so had bought myself a USB desk microphone £19.95 which is plug and play and all I have to do is make sure the blue light is showing and people can hear me.  The blue light is an on off switch so easy to use. (light on to talk and press to turn off and the mic is off)

Sadly I fear the quality therefore of microphones in some laptops is nowhere near good enough for what we are trying to do with them within applications and find my solution to work so I will stick with it.  I note that some people in my office are using headphones with mics attached (like gaming headsets) and these seem to also work very well indeed.

It is therefore not a laptop software issue seemingly, in my opinion, as they work with some apps and not others so unless the application selected makes a change I fear it will not be sorted.

This is my tuppenceworth!

Nick