team mysterious ringing

Anonymous
2020-11-13T13:13:59+00:00

the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity  on Teams.  No one is calling me or messaging me, there is not an upcoming meeting scheduled.

My IT support team thought it was something wrong/setting on my Jabra Evolve headset,   but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still

any ideas what could be causing this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2020-12-09T17:24:00+00:00

    Same for me, although in my case, it is just ringing two times on the loudspeaker after I disconnect my bluetooth headset - then it just stops. Really weird, yet annoying issue.

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  2. Anonymous
    2020-12-03T14:31:05+00:00

    Hi Nik / world

    I have exactly the same problem.

    This happens a few times a week. The ringing only occurs when I'm already in a meeting, and does not stop, even after that call has ended. The only way to stop this is to completely end the running Teams application from the system tray.

    This happens both with Bluetooth headphones or the native laptop speakers. Like original poster, the ringing also carries over when changing audio devices whilst the issue occurs (on headphones > Issue occurs > Disconnect headphones > Issue continues on speakers) and visa versa.

    I have been having this issue repeatedly for several months, so a close app / restart of computer doesn't resolve the issue.

    I have cleared the caches as outlined by Nik, but the issue is still apparent.

    Regards

     Neil

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  3. Anonymous
    2021-02-05T22:15:24+00:00

    I had this same problem and found a temporary fix - at least it worked for me. You can right click on the volume icon on the right of the taskbar and open up the volume mixer. Then, assuming the call sound is still playing and you're in a call, you should see two separate Teams volume bars/selectors (I dont know the actual term) - one with the ringtone thats going and one with the sounds in the call (people talking, etc.) You should be able to drag down the volume selector for the ringtone that won't stop and still hear your call.

    This fix also worked for stopping the noise while not in a call and not actively using Teams. I think doing all of this also stops the ringtone when you are actually receiving a call, so watch out for that (unconfirmed). Hopefully it works for everyone who's been having this issue. I'm still trying to find an actual solution...

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  4. Anonymous
    2021-01-11T00:04:47+00:00

    Identical for me. Just twice whenever I disconnect my bluetooth headphones.

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  5. Anonymous
    2020-11-13T14:03:35+00:00

    Thanks for chiming in Nik

    When this just happened a few moments ago, while it was 'ringing', I unplugged my headset, and the ringing continued coming out of the speaker on my laptop

    so I think that eliminates the headset as the cause ?

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