Black screen camera on Microsoft Teams desktop app

Anonymous
2020-05-26T15:37:25+00:00

Today I had a meeting where I needed my camera turned on but it wasn't working. I checked the preview of the camera and it shows only black screen.

I've tried anything I could to resolve the problem ( check for privacy settings, update camera drivers, uninstalled and reinstalled the camera device , uninstalled and reinstalled teams, reboot the laptop multiple times ). The camera works on any other app except MT desktop app. It also doesn't let me do the screen share thing.

Any help? I really need it solved so I can be able to take my exams.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-12-11T10:56:07+00:00

    What i did was the following to fix it and it may be a bit weird. Mind you this is on a HP laptop 

    1.  Go to Device Manager and look under the Category "Imaging devices"

    2.  Right Click the camera and click Uninstall Device and make sure "Delete the driver software for this Device" is checked on.

    1. Go to the suppliers website to download the newest driver and install it. Do a reboot.
    2. When you are back in Windows go back to the Device Manager, you will see it is still under "Imaging devices" 
    3. Right click the device again and go to "Properties" and do a Driver Roll Back, as soon as you do the roll back you will see it shoot to the "Camera" category. 

    I hope this helps for any of you.

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  2. Anonymous
    2020-05-26T15:39:05+00:00

    Hello Stefania

    I am V. Arya, Independent Advisor, to work with you on this issue. As a first level of troubleshooting, please try in Web Teams (Edge/Chrome browsers) and let me know whether it works there or not to advise you on further steps.

    https://teams.microsoft.com/

    Assuming you are using Teams app on Wndows 10 - Try to clear cache of Teams

    Close Microsoft Teams app

    Press Windows key, hold it and press r

    Paste the following into Run Window

    %appdata%\Microsoft\teams

    Copy everything from this folder to some other place in your computer. Hence, it means that you will have a backup.

    Now delete everything within this folder

    Open Microsoft Teams app and now check

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  3. Anonymous
    2020-11-03T05:02:32+00:00

    Hello there!, guys I found the solution! It worked for me, but I hope it'll work for you guys!

    Press Windows and Search "Camera Settings" 

    Then Scroll down and turn on the "Allow desktop apps to access your camera"

    That's it!! Hope it worked for you!

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  4. Anonymous
    2020-05-26T15:53:52+00:00

    Hello. I followed the steps for clearing all the cache of Team and it still doesn't work

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  5. Anonymous
    2020-12-16T11:15:06+00:00

    My problem occurred on som older HP Probook 6560b and 6570b laptops running later versions of Windows 10 (Post 1909).

    The laptops already had the latest drivers for Win10 installed (HP Universal Camera) from 2015!

    The way I resolved the problem was to open Device Manager, uninstall the Camera and Driver, then "Search for new devices" this installed a Microsoft driver which resolved the problem.

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