Hi, We experience the following: Person "Alice" starts a Teams-Screensharing with "Bob" via the Chat->Screensharing The mouse of "Alice" is now reacting slow and less usable. It is shaking / flickering. When Alice moves the mouse, the cursor lags behind or shakes. When "Alice" gives "Bob" control, Alice cannot move her own Mouse-pointer anymore. Bob, who has control, can move the mouse and work on Alice' desktop. Alice cannot move her mouse, so she can't revoke screensharing and also not take away control from Bob. Only if Bob gives up control, Alice can use her desktop again. When the presenter tries to move her mouse pointer, it is shaking, flickering, slow, dragging. When in addition "giving control" to someone, the mouse is unusable and the remote controller has all control, whereas the presenter loses all mouse control. (adding synonyms here for people who also search for this problem) Circumstances under which this happens: Microsoft Teams runs on two PCs "PC-A" and "PC-B" in the same local company network. The PCs are close to each other, no network latency. PC-A (Alice) shares the desktop with PC-B (Bob). Alice sits physically in front of an Acer Laptop and uses VPN, a home internet connection, and Microsoft Remote-Desktop (mstsc.exe) to connect to her "PC-A", which is at the company. Between the Acer Laptop and PC-A there is network latency and limited bandwith as her internet at home is consumer-grade. Bob sits physically in front of his "PC-B". Bob could also be logged in via VPN&remote-desktop like Alice if he works from home-office. The problem is the same. All are Windows 10 with recent patch-level. The two screens of her Laptop and PC-A have different resolutions. Teams is a fresh install a week ago. If Alice and Bob sit physically in front of PC-A and PC-B, the problem does not occur. Then, there are mutliple mouse-pointers shown and screen sharing with Microsoft Teams works fine. I suspect it is related to remote desktop (mstsc.exe) and the way that the mouse is moved when being remotely connected. Screen resolutions differ, too. Did anybody experience this, too? Any idea how to resolve it? We could start Teams on the Acer Laptop, but that would open other problems. kind regards Leo

Yes, I'm experiencing this issue to. It's very annoying and makes users not want to use and present on Teams. This issue did not appear before, even with remote desktop. Users have a difficult time moving and selecting with the mouse pointer, making everyone on the meeting frustrated. Please correct ASAP. Thank you.

Bradley, I have same mouse issue. When you solved yours were you running Teams on both machines or only on the desktop? I'm remoting from my LT to my DT using global protect vcn, with Teams running only in my DT.

Bradley, when you remote connect to your desktop, do you have Teams running on both machines, or only on the desktop. I'm having the mouse problem when running Teams only on the desktop and remoting from my LT using global protect vcn.

I am also having this issue. I am running Macbook Pro 2018 with wireless logitech mk520 mouse and keyboard. Using Zoom thru Remote Desktop thru my firm and mouse flies off the screen. No solution in sight. Would greatly appreciate help.

After you've changed it to XDDM, do other people still see your mouse pointer when you do that? I did a test by recording the session but the mouse pointer disappeared.

Mouse of presenter slow/unusable/flickering when sharing screen in Microsoft Teams. Unusable when giving control. Via Remote desktop

Anonymous

Hi,

We experience the following:

Person "Alice" starts a Teams-Screensharing with "Bob" via the Chat->Screensharing
The mouse of "Alice" is now reacting slow and less usable. It is shaking / flickering. When Alice moves the mouse, the cursor lags behind or shakes.
When "Alice" gives "Bob" control, Alice cannot move her own Mouse-pointer anymore. Bob, who has control, can move the mouse and work on Alice' desktop. Alice cannot move her mouse, so she can't revoke screensharing and also not take away control from Bob. Only if Bob gives up control, Alice can use her desktop again.

When the presenter tries to move her mouse pointer, it is shaking, flickering, slow, dragging. When in addition "giving control" to someone, the mouse is unusable and the remote controller has all control, whereas the presenter loses all mouse control.

(adding synonyms here for people who also search for this problem)

Circumstances under which this happens:

Microsoft Teams runs on two PCs "PC-A" and "PC-B" in the same local company network. The PCs are close to each other, no network latency. PC-A (Alice) shares the desktop with PC-B (Bob).
Alice sits physically in front of an Acer Laptop and uses VPN, a home internet connection, and Microsoft Remote-Desktop (mstsc.exe) to connect to her "PC-A", which is at the company. Between the Acer Laptop and PC-A there is network latency and limited bandwith as her internet at home is consumer-grade.
Bob sits physically in front of his "PC-B".
Bob could also be logged in via VPN&remote-desktop like Alice if he works from home-office. The problem is the same.
All are Windows 10 with recent patch-level.
The two screens of her Laptop and PC-A have different resolutions.
Teams is a fresh install a week ago.

If Alice and Bob sit physically in front of PC-A and PC-B, the problem does not occur. Then, there are mutliple mouse-pointers shown and screen sharing with Microsoft Teams works fine.

I suspect it is related to remote desktop (mstsc.exe) and the way that the mouse is moved when being remotely connected. Screen resolutions differ, too.

Did anybody experience this, too?

Any idea how to resolve it?

We could start Teams on the Acer Laptop, but that would open other problems.

kind regards

Leo

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Anonymous

2021-01-14T18:16:48+00:00

Yes, I'm experiencing this issue to. It's very annoying and makes users not want to use and present on Teams. This issue did not appear before, even with remote desktop. Users have a difficult time moving and selecting with the mouse pointer, making everyone on the meeting frustrated. Please correct ASAP. Thank you.
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Anonymous

2020-11-13T06:43:00+00:00

Bradley, I have same mouse issue. When you solved yours were you running Teams on both machines or only on the desktop? I'm remoting from my LT to my DT using global protect vcn, with Teams running only in my DT.
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Anonymous

2020-11-13T06:37:50+00:00

Bradley, when you remote connect to your desktop, do you have Teams running on both machines, or only on the desktop.

I'm having the mouse problem when running Teams only on the desktop and remoting from my LT using global protect vcn.
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Anonymous

2020-09-29T05:21:49+00:00

I am also having this issue. I am running Macbook Pro 2018 with wireless logitech mk520 mouse and keyboard. Using Zoom thru Remote Desktop thru my firm and mouse flies off the screen. No solution in sight. Would greatly appreciate help.
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Anonymous

2020-07-23T20:51:37+00:00

After you've changed it to XDDM, do other people still see your mouse pointer when you do that? I did a test by recording the session but the mouse pointer disappeared.
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