YOUR PIN IS NO LONGER AVAILABLE DUE TO A CHANGE TO THE SECURITY SETTINGS ON YOUR DEVICE.

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Anonymous
2021-12-30T02:44:31+00:00

I am unable to set-up a new PIN as it asks for a security code to be sent on a number I no longer have. I just updated my number on microsoft accounts and it says will take 30 days before it takes effect. Now I can't even log into my laptop. No option for password login or to change to a local account. Someone HELP!!!

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-02-27T01:44:44+00:00

    I did that deletion that NGC folder, and while the Win 11 login no longer asks for a password, and just says Sign in, clicking it only results in that screen reloading, and thus there is still a lock out.

    This is on a recent new installation, a clean install, of Win. 11 64 bit, but after I doubled the amount of memory Windows (due to the newly required TPM) invalidated my sign in Pin, and offers no working option to rectify it.

    I also did a System Restore that did not help.

    BTW, to help others for whom the NGC folder deletion above may work, rather than the process described in the post I am replying to, then I rebooted and when the black (POST) screen appeared I kept tapping the key (F11 on my desktop PC) that brings up the menu of what drive to boot from, and by which I booted from a Linux Mint with off a USB drive (made via Rufus), to navigate to MY computer and to the Windows system (and under View, choose show hidden files) and then deleted the NGC folder.

    For now, I do have a AOMEI copy of the whole drive and a bootable USB of it to restore it all, but that may result in the same issue. Thus I may do a reset.

    But MS should fix this lock out issue.

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  2. Anonymous
    2024-02-26T18:27:13+00:00

    I am unable to set-up a new PIN as it asks for a security code to be sent on a number I no longer have. I just updated my number on microsoft accounts and it says will take 30 days before it takes effect. Now I can't even log into my laptop. No option for password login or to change to a local account. Someone HELP!!!

    Help got a HP laptop

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  3. Anonymous
    2024-02-26T15:18:37+00:00

    But would it really be Microsoft if they didn't try to either wipe away your entire file database randomly or make you not access a specific feature in Windows that you desperately need?

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  4. Anonymous
    2024-02-17T13:36:43+00:00

    Hi I am now unable to get to my windows cuz it says unable to log in with pin due to security changes and when I click at reset my pin it loads for a while and back to the same thing unable to login with pin then I go to youtube and try and get a solution the solution isn't working for me and now I've set my pc to restart

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  5. Anonymous
    2024-02-13T22:28:01+00:00

    I had the same issue happen to me after I cleared the TPM. I had to clear it because I was unable to login to my work account.

    Windows is designed in a way that it wont let me reset the pin or login to my account. It did not let me reset the pc either.

    After a few restarts my Samsung NVME started throwing S.M.A.R.T errors.

    Long story short, i ended up replacing my NVME SSD and installed a fresh version of OS :(

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