YOUR PIN IS NO LONGER AVAILABLE DUE TO A CHANGE TO THE SECURITY SETTINGS ON YOUR DEVICE.

Reported
Anonymous
2021-12-30T02:44:31+00:00

I am unable to set-up a new PIN as it asks for a security code to be sent on a number I no longer have. I just updated my number on microsoft accounts and it says will take 30 days before it takes effect. Now I can't even log into my laptop. No option for password login or to change to a local account. Someone HELP!!!

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-01-20T04:44:39+00:00

    Hi i need help

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  2. Anonymous
    2024-01-17T15:00:13+00:00

    Please note I did NOT POST THE MESSAGE About MY PIN. Please DISREGARD AS IT COULD BE A HACKER!

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  3. Anonymous
    2023-12-26T22:05:29+00:00

    I HAVE A LANOVO THINKCENTR 760 SERIAL NUMBER # MJ0BGGZK THE TPM WAS RESET WHICH PROMPT ME TO RESET THE PIN WHEN DOING SO AN ERROR MESSAGE POPPED UP;

    "USER PROFILE SERVICE FAILED THE SIGN-IN USER PROFILE CANNOT BE LOADED"

    NOW I WAS ABLE TO GET INTO THE SETTING BY HITTING F1 ON A RESTART. I WAS TOLD TO DISABLE THE TPM SECURITY AND SAVE AND RESET IT DIDN'T WORK. I'M ASKING WHICH FUNTION DO I HAVE TO DISABLE TO BE ABLE TO GET BACK IN MY COMPUTER?

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  4. Anonymous
    2023-11-06T11:51:48+00:00

    I've run into this issue. Where do you find the troubleshoot option. I don't see it

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  5. Anonymous
    2023-10-17T11:16:27+00:00

    Hi MS.

    Same issue for me. So why am I now locked out of my LT? The click to set up new PIN isn't working. I've looked at and tried the MS safe start options and they don't work either.

    Surely, there must be a way around this?

    What event, malfunction, or MS additional security features has triggered this. Secure is good but MS locking out the only user of a LT I need for my work is killing me!

    Help please.

    Thanks. RK

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