Windows 11/Battery dead and not charging

Anonymous
2022-01-01T18:09:19+00:00

I updated to Windows 11. BIG MISTAKE! Now, My laptop battery is dead and won't charge. I see lots of people had problems with the battery not charging, but my battery is dead and so none of those work for me. Will MS pay for a new battery for me since they broke my laptop? Let ne jbiw uf tgere;s aything else I can do short of spending money I don't have on a new battery.

Reading all the comments from people who had this problem, Microsoft knew this was a problem and should have fixed it before releasing it to the public.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2022-04-17T17:54:16+00:00

    Hello everyone, this is what I have tried. Go to Bios > Security > Secure Boot > Try to enable or disable it. I thought the charging port was broken, then I got into Bios, it started to charge again :D.

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  2. Anonymous
    2022-04-05T15:38:39+00:00

    Hello,

    since I'm on windows on my dell Latitude E7250 the battery no longer charges and I changed it it does the same thing to me .... windows tells me that it takes a 65Watt charger when I think it was the battery that was dead

    thank you in advance

    Battery report

    COMPUTER NAME ANAFEL
    SYSTEM PRODUCT NAME Dell Inc. Latitude E7250
    BIOS A24 04/10/2020
    OS BUILD 19041.1.amd64fre.vb_release.191206-1406
    PLATFORM ROLE Mobile
    CONNECTED STANDBY Not supported
    REPORT TIME 2022-04-0517:28:42

    Installed batteries Information about each currently installed batteryNo batteries are currently installed Recent usage Power states over the last 3 days

    START TIME STATE SOURCE CAPACITY REMAINING
    2022-04-0218:11:00 Active AC 1 % 318 mWh
    19:57:31 Active Battery 1 % 303 mWh
    19:57:31 Active AC 1 % 303 mWh
    19:57:40 Active Battery 1 % 303 mWh
    19:57:42 Active AC 1 % 296 mWh
    2022-04-0317:25:00 Suspended 1 % 281 mWh
    18:03:58 Active AC 1 % 274 mWh
    19:02:00 Suspended 1 % 274 mWh
    20:06:04 Active AC 1 % 274 mWh
    2022-04-0410:15:00 Suspended 1 % 259 mWh
    12:46:12 Active AC 1 % 451 mWh
    13:46:00 Suspended 1 % 444 mWh
    14:41:39 Active AC 1 % 451 mWh
    16:41:00 Suspended 1 % 451 mWh
    16:52:23 Active AC 1 % 451 mWh
    18:52:00 Suspended 1 % 451 mWh
    19:29:50 Active AC 1 % 451 mWh
    20:26:00 Suspended 1 % 451 mWh
    20:51:26 Active AC 1 % 451 mWh
    22:50:00 Suspended 1 % 451 mWh
    22:58:36 Active AC 1 % 451 mWh
    2022-04-0513:54:08 Suspended 1 % 444 mWh
    14:03:48 Active AC 1 % 444 mWh
    16:29:43 Suspended 1 % 444 mWh
    16:33:44 Active AC 1 % 451 mWh
    17:08:00 Suspended 1 % 451 mWh
    17:12:31 Active AC 1 % 451 mWh
    17:15:25 Battery changed AC - -
    17:15:25 Active AC - -
    17:28:42 Report generated AC - -

    Battery usage Battery drains over the last 3 days

    START TIME STATE DURATION ENERGY DRAINED
    2022-04-0219:57:31 Active 0:00:00 - -
    19:57:40 Active 0:00:02 - 7 mWh

    Usage history History of system usage on AC and battery

    BATTERY DURATION AC DURATION
    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
    2022-03-22 - 2022-03-29 0:08:31 - 110:20:02 -
    2022-03-29 - - 23:06:33 -
    2022-03-30 0:01:03 - 23:58:30 -
    2022-03-31 0:00:21 - 23:59:10 -
    2022-04-01 - - 23:59:38 -
    2022-04-02 0:00:02 - 14:39:13 -
    2022-04-03 - - 22:16:36 -
    2022-04-04 - - 19:09:35 -

    Battery capacity history Charge capacity history of the system's batteries

    PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
    2022-03-22 - 2022-03-29 45 136 mWh 45 136 mWh
    2022-03-29 45 140 mWh 45 140 mWh
    2022-03-30 45 140 mWh 45 140 mWh
    2022-03-31 45 140 mWh 45 140 mWh
    2022-04-01 45 140 mWh 45 140 mWh
    2022-04-02 45 140 mWh 45 140 mWh
    2022-04-03 45 140 mWh 45 140 mWh
    2022-04-04 45 140 mWh 45 140 mWh

    Battery life estimates Battery life estimates based on observed drains

    AT FULL CHARGE AT DESIGN CAPACITY
    PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
    2022-03-22 - 2022-03-29 2:26:19 - 2:26:19 -
    2022-03-29 - - - -
    2022-03-30 - - - -
    2022-03-31 - - - -
    2022-04-01 - - - -
    2022-04-02 3:34:57 - 3:34:57 -
    2022-04-03 - - - -
    2022-04-04 - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install - - - -

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  3. Anonymous
    2022-03-09T03:27:49+00:00

    I have the same issue

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  4. Anonymous
    2022-03-08T04:33:37+00:00

    Hi Good day hope you all are well in windows 10 my battery was working 100% no issue since my upgrade it is not werking or changing

    What now

    Same problem with Dell 7437, battery is not charging since upgrading to Win11, tried uninstalling power and battery drivers in device manager, installed all updates etc...

    Microsoft when will this be fixed?

    Thanks,

    Alex

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  5. Anonymous
    2022-03-01T21:28:01+00:00

    I have the same problem with my Asus laptop battery was working fine until Windows 11 upgrade there's also an issue with is the internet not working properly or things freezing

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